Crystal Morales
Kewaunee,Wisconsin
Summary
Motivated RCC trained in mobility assistance, personal hygiene support and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs. Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across 21 years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Patient and calm Direct Care Worker with in-depth understanding of medication administration and medical equipment operations. Assists with activities of daily living, preparing meals and housekeeping. Committed to top-notch care for disabled, impaired and chronically ill individuals. Proactive Personal Care Assistant eager to apply aptitude for building client rapport through compassionate care and communication. Dedicated to resolving client challenges by creating foundation of healthy habits to increase independence and comfort. Committed to progressing clients' journeys to optimal treatment outcomes. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Reliable personal care professional bringing 21 years of experience in Personal Care Assistant roles. Accustomed to addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pcw/Care Giver
Homes For Independent Living
Green Bay, WI
08.2023 - Current
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Redirected poor behavior using positive reinforcement.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
- Promoted language development skills through reading and storytelling.
- Engaged clients in age-appropriate activities and playing games.
- Developed rapport to create safe and trusting environment for care.
- Collaborated with guardians, physicians and teachers to establish individualized goals and build personalized treatment plans.
- Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
Supervisor
Homes For Independent Living
Green Bay, WI
08.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
RCC
Abridge Care Cottage Of Kewaunee
Kewaunee, WI
09.2021 - 08.2023
- Provided ongoing compassionate patient care for each client.
- Assisted patients with daily personal hygiene.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Ambulated individuals around home, public and medical locations.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Liaised with supervisor to review cases and improve care.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Quality Control Inspector
Salm Partners
Denmark, Wisconsin
07.2021 - 09.2022
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Wrote detailed reports outlining performance, quality and defect rates.
- Completed non-destructive tests and conducted continuous inspections.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented nonconformities and recommended techniques for prompt resolution.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Inspected, tested and measured materials, products and installations against specifications.
- Completed evaluations by properly using various gauges, tools and equipment.
Cook /Cashier
Center Court
Kewaunee, WI
03.2022 - 05.2022
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
PCW
Baka Enterprises
Appleton, Wisconsin
03.2018 - 09.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Ambulated individuals around home, public and medical locations.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Liaised with supervisor to review cases and improve care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Education
High School Diploma -
Kewaunee High School
Kewaunee, WI06.1998
Skills
- Household Organization
- Team Collaboration
- Incapacitation care
- Ability to Lift Clients
- Progress Tracking
- Needs Assessment
- Personal Service
- Time Management
- Physical Stamina
- Household Cleaning
- Personal Hygiene Assistance
- Caring Companionship
- Patient Ambulation
- Attentive to People
- Critical Thinking
- First Aid Certification
- Clear Communication
- Supportive Personality
- Social Perceptiveness
- Client Records Management
- Diet and Nutrition
- Decision Making
- Problem Identification
- Sound Judgment
- Ability to Lift
- CPR Certification
- Bedside Care
- Care Planning
- Service Documentation
- Patient Care
- Meal Planning
- Client Relationship Management
- Client Transportation
- Meal Planning and Preparation
- Word Processing
- Walker and Cane Instruction
- Communication Assistance
- Blood Glucose Monitoring
- Mobility Assistance
- Injury Prevention
- Schedule Maintenance
- Documentation and Recordkeeping
- Infection Prevention and Control
- Wound Care
- Condition Monitoring
- Medication Administration
- Infection Control
- Spreadsheet Tracking
- Vitals Monitoring and Documentation
- Laptop and Tablet Operation
- Safety Compliance
- Incontinence Care
- Emergency Response
- Family Member Training
- Accurate in Following Orders
- Independent Thinking
- Grocery Shopping
- Operations Management
- Strategic Planning
- Inventory Control
- Schedule development
- Staff Management
- Data Analytics
- Process Improvement
- Waste Reduction
- Financial Management
- Staff Development
- Goal-Oriented
- Project Management
- Employee Motivation
- Staff Discipline
- Processes and procedures
- Complex Problem-Solving
- Inventory Oversight
- Policy Enforcement
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Direct Care Aide (DCA)
- Personal Care Homemaker (PCHM)
- Personal Care Aide (PCA)
- Personal Care Worker (PCW)
Timeline
Pcw/Care Giver
Homes For Independent Living
08.2023 - Current
Supervisor
Homes For Independent Living
08.2023 - Current
Cook /Cashier
Center Court
03.2022 - 05.2022
RCC
Abridge Care Cottage Of Kewaunee
09.2021 - 08.2023
Quality Control Inspector
Salm Partners
07.2021 - 09.2022
PCW
Baka Enterprises
03.2018 - 09.2021
High School Diploma -
Kewaunee High School
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