Crystal Morales
Sanborn,NY
Summary
Dedicated professional with expertise in crisis intervention and behavioral treatment. Proven ability to implement effective treatment plans and facilitate engaging therapeutic sessions, significantly improving client outcomes and ensuring compliance with organizational standards. Due to various backgrounds, am able to build and keep rapport with clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Service Coordinator
HIP San Diego
San Diego, CA
06.2024 - 10.2025
- Coordinated residential service delivery to enhance client satisfaction and streamline operations.
- Developed and maintained strong relationships with residents, staff, and external partners for effective communication.
- Managed case files and documentation to ensure compliance with organizational policies and regulations. Worked closely with supervision to insure proper policies.
- Implemented scheduling procedures for service appointments, and documented client successes and areas needing additional help.
- Created and implemented daily classes. Classes consisted of fun and educational material, art therapy, and meditation. Outcome of each session was charted and improvements were made based on client feedback.
Behavioral Technician
Behavioral Health and Wellness Center
San Diego, CA
10.2021 - 06.2024
- Implemented individualized treatment plans to promote behavioral development and skill acquisition.
- Collaborated with interdisciplinary teams to enhance patient care strategies and outcomes.
- Monitored patient progress, documenting observations to inform therapeutic adjustments.
- Educated families on behavior management techniques to support at-home practice and consistency.
- Analyzed patient behavioral data to identify trends, driving improvements in intervention strategies.
- Advocated for clients' needs during team meetings, ensuring alignment with treatment goals and objectives.
Mental Health Assistant
Sharp McDonald Center
San Diego, CA
06.2013 - 11.2020
- Assisted in developing individualized treatment plans for clients with diverse mental health needs.
- Monitored patient behavior and documented observations to ensure optimal care and safety.
- Collaborated with multidisciplinary teams to enhance patient support and intervention strategies.
- Facilitated therapeutic group sessions, promoting engagement and emotional expression among participants.
- Implemented crisis intervention techniques, effectively managing acute situations to maintain safety.
- Led workshops on coping strategies, enhancing patients' skills in managing stress and anxiety.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Knowledgeable on addictions, psychopharmacology, and culture. Certified Narcam administer.
Education
Bachelor of Science - Clinical Counseling
Point Loma Nazarene University
San Diego, CABachelor of Arts - Psychology
University of Phoenix
San Diego, CASkills
- Treatment Plans
- Assessments
- Customer Service
- Sociable
- Network
- Online Presence
- Crisis Intervention
- Sales
- Counseling- Individuals, Families, Groups
- Applied Behavioral Analysis
- Addictions
- Diagnosis/Diagnosing
- Creative and Team Player
Certification
AED Certified
First Aid/ CPR Trained
Certified Narcam Administer
Knowledgeable in Conversational Spanish.
Timeline
Residential Service Coordinator
HIP San Diego
06.2024 - 10.2025
Behavioral Technician
Behavioral Health and Wellness Center
10.2021 - 06.2024
Mental Health Assistant
Sharp McDonald Center
06.2013 - 11.2020
Bachelor of Science - Clinical Counseling
Point Loma Nazarene University
Bachelor of Arts - Psychology
University of Phoenix