Crystal Morales Cancino
Gap Inc, Old Navy
Council Bluffs
2
Languages
1
Certification
4
years of professional experience
Customer Experience Manager with a background in ensuring customer satisfaction and loyalty. Assisting in customer needs and questions about our credit and loyalty programs. Skilled in resolving conflict and de-escalating a situation with an escalated customer. I am knowledgeable and proficient in both English and Spanish.
Work History
Customer Experience Manager
2 Years 4 Months- Assisted in developing customer feedback initiatives to enhance service quality.
- Collaborated with team members to streamline daily operations and improve customer satisfaction.
- Engaged with customers to gather insights on their shopping experiences and preferences.
- Supported inventory management processes to ensure product availability for customers.
- Monitored customer interactions, identifying areas for improvement in service delivery consistency.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Ensure associates meet expectations with servicing and training.
Sales Associate
2 Years 1 Month- Maintained store presentation standards through effective merchandising and inventory management.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - General Studies
- [Pottawatomie Promise] Scholarship Recipient
- Seal Of Biliteracy Certification
Skills
Voice of customer analysis
Customer empathy
Training programs
Account management
Sales forecasting
Budgeting and allocation
Bilingual (Spanish)
Certification
Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Gap Inc, Old Navy
04.2024 - CurrentRead More
Sales Associate
5 Below
06.2022 - 07.2024Read More
Iowa Western Community College
Associate of Science from General Studies
Read More