CRYSTAL MORAN-SMITH
Dearborn Heights,MI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Experienced in leading and supervising operational teams.
Overview
23
23
years of professional experience
Work History
Retail Store Owner
The Marketplace
11.2021 - Current
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Managed day-to-day business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Direct Care Worker
PAS - Robert Cheeks
09.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Helpdesk Technician I
Stefanini
01.2019 - 12.2019
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
- Provided basic end-user troubleshooting and desktop support.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Artist Manager / Event Planner
N.A.T.A. Music
03.2013 - 01.2017
- Supported artist goals with corresponding action plans and timelines.
- Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Coordinated fundraising efforts, securing resources necessary for project completion without compromising artistic integrity or vision.
- Developed successful artist branding strategies for enhanced market presence and fan engagement.
- Organized promotional events to showcase talent and generate buzz around upcoming releases.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
Mortgage Appraisal Processor
MB Financial
02.2013 - 04.2015
- Company Overview: Chicago, Illinois
- Manage and maintain phone line and email notifications
- Data entry
- Appraisal process and upload to system
- Accept and process appraisal fees
- Process VA orders
- Maintain communication with Loan Officers and Branch Managers
- Oversee Assistant Processors
- Chicago, Illinois
Clerical
Employment Agencies
08.2001 - 07.2013
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
- Improved customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Prepared and edited documents to produce precise, accurate and professional communication.
Executive Administrative Assistant / Assistant Services Coordinator
University of Michigan Speech and language Department
08.2008 - 12.2009
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Head Medical Records Clerk
Oakwood Healthcare Center
03.2005 - 07.2007
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
Underwriting Customer Service Representative
ABN AMRO
09.2005 - 06.2007
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Enhanced collection efficiency by implementing strategic follow-up procedures and maintaining organized records.
Education
High school Diploma -
Skills
Store operations
Small business operations
Customer Relations
Executive Support
Office Management
Human Resources
Timeline
Retail Store Owner
The Marketplace
11.2021 - Current
Helpdesk Technician I
Stefanini
01.2019 - 12.2019
Direct Care Worker
PAS - Robert Cheeks
09.2016 - Current
Artist Manager / Event Planner
N.A.T.A. Music
03.2013 - 01.2017
Mortgage Appraisal Processor
MB Financial
02.2013 - 04.2015
Executive Administrative Assistant / Assistant Services Coordinator
University of Michigan Speech and language Department
08.2008 - 12.2009
Underwriting Customer Service Representative
ABN AMRO
09.2005 - 06.2007
Head Medical Records Clerk
Oakwood Healthcare Center
03.2005 - 07.2007
Clerical
Employment Agencies
08.2001 - 07.2013
High school Diploma -
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