Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Crystal Moreno-Norwood

Manager
Dawson,TX
Crystal Moreno-Norwood

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.

Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Dedicated to complete knowledge of company products and services for optimized customer service.

Enthusiastic management professional with demonstrated success supervising staff and building teams.

Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.

Skilled in solving complicated issues and making proactive operational changes.

Forward-thinking team leader skilled at operating departments efficiently to meet goals.

Proactive and hardworking individual focused on continuous operational improvement.

Experienced individual providing high-quality administrative support to various departments.

Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

21
years of professional experience

Work History

Atwoods Ranch & Home

3 Key Assistant & Automotive Department Head
04.2019 - 09.2024

Job overview

  • Monitored cash intake and deposit records
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

KS Professional Guide Service

Project Manager
03.2016 - 08.2019

Job overview

  • Identified plans and resources required to meet project goals and objectives
  • Managed projects from procurement to commission
  • Developed and initiated projects, managed costs, and monitored performance
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Modified and directed project plans to meet organizational needs
  • Oversaw high profile projects for by planning, designing, and scheduling phases
  • Fostered relationships with vendors to promote positive working relationships.

Hookshot Enterprise

Store Manager
03.2013 - 11.2018

Job overview

  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Rotated merchandise and displays to feature new products and promotions
  • Supervised guests at front counter, answering questions regarding products
  • Coached sales associates on product knowledge by using wide variety of training tools
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Rotated stock to achieve optimum appeal and minimize shrinkage
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
  • Passing all Corporate Inspections
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Wylie Cattle And Ranch

Personal Assistant
09.2014 - 08.2016

Job overview

  • Displayed absolute discretion at handling confidential information
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Maintained appropriate filing of personal and professional documentation
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
  • Confirmed with all equestrian one on one classes with customers.

Dawson Tobacco

Sales Associate
12.2009 - 03.2013

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Answered customer questions regarding merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Increased sales by offering advice on purchases and promoting additional products
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Completed orders and organized product deliveries to meet customer timetables
  • Tracked stock using company inventory management software.

Pentecostal Church

Secretary
03.2004 - 06.2006

Job overview

  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Completed accurate daily report documents, memos and invoices
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
  • Recorded expenses and maintained accounting records
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Drafted agendas, recorded minutes and created documents for meetings
  • Reviewed and balanced daily bank deposits and deposit report.

Education

Coastal Bend College
Beeville, TX

Associate of Applied Science from Cosmetology
01.2005

University Overview

Gary Job Corp
San Marcos, TX

GED
07.2003

University Overview

Hands on training in Culinary Arts receiving collage hours and gained entry Level position in the industry before leaving

King High School
Corpus Christi, TX

High School Diploma
04.1999

University Overview

Skills

  • Staff Coaching and Training
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Merchandise Promotion and Display
  • Handling Complaints and Inquiries
  • Customer Satisfaction
  • Inventory Accuracy
  • Superior Work Ethic
  • Management
  • Data Entry

Timeline

3 Key Assistant & Automotive Department Head
Atwoods Ranch & Home
04.2019 - 09.2024
Project Manager
KS Professional Guide Service
03.2016 - 08.2019
Personal Assistant
Wylie Cattle And Ranch
09.2014 - 08.2016
Store Manager
Hookshot Enterprise
03.2013 - 11.2018
Sales Associate
Dawson Tobacco
12.2009 - 03.2013
Secretary
Pentecostal Church
03.2004 - 06.2006
Coastal Bend College
Associate of Applied Science from Cosmetology
Gary Job Corp
GED
King High School
High School Diploma
Crystal Moreno-NorwoodManager