Crystal Morfin
West Valley City,UT
Summary
Industrious Funeral Assistant with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over 5 years in mortuary roles. Known for compassionate yet efficient work.
Thoughtful in preparation and transport of deceased individuals. Empathetic facilitator of complex post-mortem processes with family members experiencing tremendous pain. Well-versed navigator of insurance, medical and legal documents to eliminate confusion and simplify paperwork for emotionally incapacitated relatives.
Process-oriented technical funeral staff diligent and careful during critical handling of deceased individuals. Conscious preparer of departed loved ones with skill in embalming, makeup application and preparation of casket-bound or cremated remains.
Emotionally aware supporter of bereaved family and friends, giving specific care on individual basis.
Well versed in Funeral service. Providing caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Quality Assurance Coordinator
Jordan Valley Medical Center West Valley Campus
01.2001 - Current
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Researched questions and concerns from providers and provided detailed responses.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained strict patient and physician confidentiality.
- Precisely evaluated and verified benefits and eligibility.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Reviewed documentation for compliance with requirements and accuracy of information
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Identified and resolved patient billing and payment issues.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Certified Nursing Assistant
University of Utah Health Care /Intermountain Burn Center
01.2001 - 01.2007
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Provided pre- and post-operative care.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Wound/ burn care.
Apprentice Funeral Director
Memorial Mortuary and Cemeteries
01.2019 - 09.2022
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Arranged clergy, music and other service details for clients.
Education
Generals
BYU-Idaho Stadium
Rexburg, IDMortuary Science
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Cyprus High School
Magna, UT2000
Skills
- Office support (phones, faxing, filing)
- Resourceful and reliable worker
- Organizes, tracks and stores records
- Strategic decision making
- Excellent verbal communication
- Mortuary operations
- Remains preparation
- Funeral service coordination
- Remains recovery
- Death certificate processing
Timeline
Apprentice Funeral Director
Memorial Mortuary and Cemeteries
01.2019 - 09.2022
Certified Nursing Assistant
University of Utah Health Care /Intermountain Burn Center
01.2001 - 01.2007
Quality Assurance Coordinator
Jordan Valley Medical Center West Valley Campus
01.2001 - Current
Generals
BYU-Idaho Stadium
Mortuary Science
Salt Lake Community College
High School Diploma -
Cyprus High School
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