Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Morgan

Charlotte,NC

Summary

Solutions oriented Employee Relations & Human Resources professional skilled in advising, consulting and empowering leaders; upholding company policy; winning trust with employees to take an active role in their career, personal development and productive relationships.


Trained and experienced in conducting complex workplace investigations, analyzing information gathered, making sound recommendations, following through on remedial actions, thoroughly documenting, and finding learning opportunities for continuous improvement.


Wide range of Generalist HR experience. Well-versed in employment-law.

Overview

21
21
years of professional experience
1
1
Certification

Work History

People Relations Manager (Promoted)

Cardinal Financial
Charlotte, NC
05.2020 - 08.2022
  • Managed caseload for enterprise of 5,000(+/-) employees; Worked remotely serving over 300 offices and other remote employees.
  • Conduct fair and thorough workplace investigations following step-by-step process for determining whether there are serious policy violations
  • Effectively communicate and manage relationships with parties involved.
  • Utilize technical expertise and business acumen, such as knowledge of related laws and policies when investigating issues, framing questions, reaching conclusions, and recommending and implementing outcomes
  • Provide recommendations for appropriate action to business based on investigative findings which may include training/coaching, corrective action plans, conflict resolution/mediation or in serious violations, termination of employment.
  • Facilitate leadership coaching and consultation
  • Track trends and investigation processes that may lead to policy or process changes, training, or corrective approaches and enhancements
  • Partnered with leaders concerns regarding reduction in force, resulting in elimination of major business segment.

HR Business Partner (Hybrid & Remote)

Cardinal Financial
Charlotte , NC
10.2018 - 05.2020
  • Dedicated HR Partner aligned to US-wide business units for over 500 employees of 2022 Great Place to Work company.
  • Responsible for guiding business leaders on policies, performance management, workplace conflicts and policy violations, corrective actions, etc.
  • Facilitated training for employees and leadership
  • Investigated complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Assisted business leaders with strategies to develop team members quickly and efficiently, retain high performers, identify high and low performers, and remove (terminate, realign, or up skill) low performers
  • Collaborated in integrated solutions regarding policies, performance management, compensation strategy, recruitment and retention and succession planning strategies.
  • Assisted business leaders in making complex business decisions driven by business needs, employment law, industry legal or regulatory compliance and/or company policy
  • Participated in Diversity, Equity & Inclusion initiatives, including analyzing data, identifying needs or areas or concern, and addressing policies and programs and training.
  • Collaborated on developing performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.

Human Resources Manager

Varrow - Bought By Sirius Computer Solutions Inc.
Greensboro, NC
01.2012 - 12.2015
  • Department for start-up technology solutions IT infrastructure company with about 400 employees nationally. Managed one direct report.
  • Partnered with business leaders to implement changes to drive high-performance, employee-centric company culture
  • Addressed legal discrimination and EEO claims.
  • Change management initiatives include: Designed company policies and employment handbook
  • Introduced “red carpet” onboarding experience
  • Transitioned HRIS to PeopleSoft
  • Partnered with department leaders to develop leadership development program
  • Provided management and employee training in compliance areas, such as FMLA, EEO and anti-harassment training
  • Introduced performance management system
  • Partnered with leaders to introduce new Learning Management System which resulted in elevating certifications and associate proficiency
  • Benefits administration and compliance
  • Addressed employee relations issues and partnered with executive leadership to mitigate risk, consulting on applicable state and federal laws.

Human Resources Manager

Baker & Taylor / Follet Corporation
Charlotte, NC
01.2016 - 06.2018
  • Served as HR Manager aligned to Corporate Retail and Government operations in US, Canada, Mexico, Australia, and Scotland for 190 year international books and educational book and electronic content distributor with $2.26 billion in sales.
  • Administered benefit plans for over 3,450 US employees across country: Open Enrollment; ACA compliance, 401k non-discrimination testing, and worked with executive team on plan design for self-insured plan
  • Lead enterprise EEO and AAP reporting
  • Acquired by Follett Compensation; Collaborated in aligning job titles, classifications, pay grades; HRIS and ATS changeover.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Resolved complex employee relations issues mitigating risks improving employee relations.

Human Resources Manager

Starr Electric, Inc
Greensboro, NC
04.2010 - 02.2012
  • Privately held electrical sub-contractor for new construction; licensed in NC, SC, TN, and VA with over 1,500 employees at time.
  • Lead HR team of five separate locations
  • Spearheaded new Employee manual.
  • Oversaw and administered self-insured health plan and other employee benefits
  • Partnered with leadership on their vision of top-down approach to change behaviors to reduce potential compliance and litigation issues and close gaps in employee related areas
  • Streamlined disability claims and FMLA leaves policy and process
  • Resolved ongoing gaps in benefits planning and oversight resulting in significant savings.
  • Developed strong business partnerships with business leaders and peers to accomplish major milestones in payroll systems conversion and time-keeping systems.
  • Partnered with Environmental, Safety and Health Director to develop, prepare and conduct enterprise compliance training
  • Maintained compliance and reporting, annual EEO-1 and VETS reporting

Human Resources Generalist

Schneider Electric, Electrical
Greensboro, NC
06.2006 - 04.2010
  • Labor Relations for 200-300 union, production employees
  • EEO reporting
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans
  • Improved operational processes resulting in productivity increase in HR department
  • Facilitated criminal background check process for new hires
  • Processed unemployment claims and acted as company representative at unemployment hearings
  • Shadowed employees to determine accurate description of duties and skills required for each position
  • Liaised between multiple business divisions to improve communications
  • Implemented and supervised orientation procedures for new hires
  • Conducted salary survey research to ensure roles aligned with organizational strategy

Technical Recruiter (Internship)

Southern Technical Recruiters
High Point, NC
01.2001 - 06.2006
  • Successfully filled engineering manufacturing roles for Sherwin Williams, 2nd tier auto manufacturers. Schneider Electric.
  • Uncovered passive and active candidates through data mining, networking, and developing strong relationships
  • Provided consultative guidance to hiring managers on sourcing plans, selection criteria, recruitment process and strategy, interview format and structure.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Collaborated with team members to achieve target results

Education

HR Certificate, Employee Relations & Investigations -

Cornell University
Ithaca, NY
2022

BSBA - Business Administration And Management

UNIVERSITY oF NC
Greensboro, NC
2004

Skills

  • HRMS and ATS Applications: Abra, PeopleSoft, iSolved, PayChex, ADP (EV5 and Vantage)
  • MS Office and Google Suite
  • Active Listening
  • Trained and Experienced Workplace Investigator
  • Conflict Resolution Facilitator
  • Employment Laws: ADA, Title VII, EEO, NLRA, WARN, minimum wage, Overtime laws, final pay laws, Equal Pay Act, FMLA, USERRA, and other discrimination laws

Certification

Professional HR Certification (Sitting for SPHR Exam)

Timeline

People Relations Manager (Promoted)

Cardinal Financial
05.2020 - 08.2022

HR Business Partner (Hybrid & Remote)

Cardinal Financial
10.2018 - 05.2020

Human Resources Manager

Baker & Taylor / Follet Corporation
01.2016 - 06.2018

Human Resources Manager

Varrow - Bought By Sirius Computer Solutions Inc.
01.2012 - 12.2015

Human Resources Manager

Starr Electric, Inc
04.2010 - 02.2012

Human Resources Generalist

Schneider Electric, Electrical
06.2006 - 04.2010

Technical Recruiter (Internship)

Southern Technical Recruiters
01.2001 - 06.2006

HR Certificate, Employee Relations & Investigations -

Cornell University

BSBA - Business Administration And Management

UNIVERSITY oF NC

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