Crystal Y. Morgan
Project Management
McKinney,TX
Summary
Dynamic and results-oriented IT Senior Project Manager with over 12 years of extensive experience in leading complex projects from initiation to completion. Proven expertise in utilizing Software Development Life Cycle (SDLC), Scrum, and Hybrid methodologies to drive project success and deliver high-quality results. Certified Scrum Master with a strong track record of fostering collaborative team environments, enhancing productivity, and facilitating agile transformations. Skilled in stakeholder management, risk assessment, and resource allocation, with a keen ability to navigate cross-functional teams and ensure alignment with business objectives. Committed to continuous improvement and leveraging innovative solutions to optimize project delivery and enhance organizational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Information Technology (IT) Project Manager II
Triumph Financial/TBK Bank
Dallas, Texas
04.2024 - Current
- Responsible for managing large, complex enterprise projects as well as smaller ad-hoc and planned projects from initial concept to completion
- Execute projects using multiple Scrum, SDLC and hybrid frameworks
- Coordinate technical and business resources
- Manage and lead multiple complex projects simultaneously utilizing both Scrum and SDLC framework methodologies
- Manage several complex projects simultaneously from Initiation to post-prod support
- Lead small – medium projects and single work requests by applying both Scrum and SDLC framework methodologies
- Create and Manage Projects from Kick-off through post support
- Manage and coach two agile teams and lead all scrum events for in support of a 2-week sprint/ iteration
- Established a structured work intake process via FreshService to allow for tracking and capacity planning work efforts in a more streamlined and reportable effort
- Communicate status, and maintain the project portfolio for Data & Analytics
IT Region Project Manager (Contractor)
Mary Kay Corp.
Dallas, Texas
06.2020 - 01.2024
- Responsible for facilitating the delivery of Project ONE (Phase 1 & 2) across the North America Region for US and Canada; a multi-year project that including replacing core systems with salesforce.com and updating/re-platforming/retiring other on premises systems
- Worked with IT and Business, to develop plans/tasks, track and report on other project training and deliverables to include IVR, Chat & Chatbot for the US Market
- Provided overall project guidance at the region and market levels
- Served as the main liaison and single point of contact between business and technical aspects for the US Market and orchestrated all key project activities across market groupings and project phases simultaneously
- Taking projects from original concept through final implementation
Sr. Project Manager / Scrum Master (Contractor)
Southwest Airlines
Dallas, Texas
08.2018 - 02.2020
- Provided project management support and some technical advice to several scrum teams throughout the organization on DevOps projects
- Coordinated efforts between the Cloud and DevOps teams to ensure they were aligned and focused on achieving the established goals
- Created and managed project plans and deliverables for the Microsoft 365 Migration
- Managed the coordination efforts across Cloud and DevOps to ensure teams are aligned and working towards the defined and desired goals established
- Defined and managed project plans and deliverables for the Microsoft 365 Migration
- Managed and coordinated Office 365 (O365) integration and deployment
- Worked with our IT technology, IT Infrastructure, Technical Support and Enterprise Engineering teams to ensure a successful and timely project delivery and execution of O365 migration
- Managed MS Office 365 project with project management responsibility for 24k email users
- Managed specifications, high level functionality, impact analyses and process changes in conjunction with management
- Documented project terms of reference including background, scope, objectives, assumptions and critical success factors
- Managed on time and within budget projects in line with risk and issue management procedures
- Monitored and controlled project and report on back on issues, dependences, risks, timelines and budgets as needed
Sr. IT Technical Project Manager (Contractor)
USAA
Plano, Texas
01.2018 - 08.2018
- Conducted daily scrum meetings, backlog grooming sessions, managing risks and impediments
- Facilitated as a team member by engaging in technical discussions and tools
- Partnered with the business stakeholders for understanding the product
- Assisted with writing user stories, gathering and helping to verify acceptance criteria
- Coached the teams to maturing within the agile methodology
IT Project Manager (Contractor)
AmerisourceBergen
Frisco, Texas
06.2017 - 01.2018
- Managed planning, testing and implementation for project development enhancements to the salesforce.com platform
- Managed and led hybrid projects from initiative through to delivering code to production
- Defined and communicated clear targets and objectives to project related team members
- Coordinated design meetings and decisions across multiple internal departments and teams
- Managed project resources, schedules, budgets and adhere to PMO project methodologies
IT Project Manager/Scrum Master III
Santander Consumer, USA
Dallas, Texas
09.2011 - 04.2017
- Coached agile teams on SAFe, Scrum and KANBAN processes and scrum best practices
- Co-organized and coordinated a SAFe Release Train
- Led agile training for multiple scrum and Kanban teams
- Managed development releases and coached multiple project teams simultaneously
- Managed and tracked iteration progress in Rally and scope to meet changing needs and requirements
Sr. Business Analyst (Contractor)
Advanced Data Spectrum
Allen, Texas
05.2010 - 09.2011
- Created wireframes for visual clarification for the system applications prior to development
- Hands-on participation in each project phase including planning and analysis, design, development and testing
- Effectively communicated and documented clear technical business requirements for application development needs
- Elicit requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, and workflow analysis
IT Business Analyst (Contractor)
GameStop Corporate Headquarters
Grapevine, Texas
07.2008 - 10.2009
- Worked diligently with PM and stakeholders to understand project concepts, objectives and approach
- Scheduled interview sessions with appropriate business contacts
- Designed and documented workflow and make appropriate recommendations that positively impact operational effectiveness
- Coordinate collection, interpretation, writing and dissemination of functional specifications documentation
- Meet with project core team for periodic review of functional flows and specifications
IT Business Analyst (Contractor)
FedEx Corporate
Dallas, Texas
07.2008 - 10.2009
- Performed data analysis
- Provided meeting agendas (pre-session) and meeting notes (post-session)
- Finalize Business Requirement Documents prior to final review and sign-off
- Performed requirement gap analysis to ensure all necessary requirements are included in appropriate proposed functional solution and document action items, capture meeting minutes and distribute to project core team and stakeholders
Sr. Business Consultant
Amdocs Consulting
Richardson, Texas
05.2007 - 11.2008
- Responsible for analyzing business needs and processes for Communication Service
- Interfaced directly with customers and proactively propose solutions that will meet their need
- Created a knowledge base for development teams as well as outline cross- application solutions for customer needs
- Responsible for tracking and distributing project related deliverables and associated approvals
- Document variances and verify traceability to requirements, evaluate requirements for quality, clarity, and alignment business
Operations Coordinator
Kellogg Brown & Root (KBR)
Qayyarah, Iraq
11.2006 - 01.2007
- Worked diligently with PM and stakeholders to understand project concepts, objectives and approach
- Scheduled interview sessions with appropriate business contacts
- Developed and implement common work processes and procedures
- Proofed and maintained Serious Incident Reporting (SIR) and Red Cross Messages
- Documented meeting minutes and team action items for executive board meetings
Operations Specialist
Kellogg Brown & Root (KBR)
Tikrit, Iraq
11.2004 - 11.2005
- Worked diligently with PM and stakeholders to understand project concepts, objectives and approach
- Scheduled interview sessions with appropriate business contacts
- Developed and implement common work processes and procedures
- Proofed and maintained Serious Incident Reporting (SIR) and Red Cross Messages
- Documented meeting minutes and team action items for executive board meetings
Education
Business Analysis -
Villanova University
01.2008
Bachelor Business Administration - General Business
Lamar University
Beaumont, TXSkills
- Salesforcecom (Service Cloud, Marketing Cloud, Identity & Community Clouds)
- Agile
- Scaled Agile
- Scrum Methodologies
- DevOps
- SDLC Principles
- Migrations
- Integrations
- MS Office 365
- Smartsheet
- JIRA
- Confluence
Affiliations
- Scrum Alliance
- Project Management Institute (PMI)
- Smartsheet
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance
- Certified Product Owner (CPO)
- SAFe 5 Agilist Certification - Scaled Agile, Inc.
- Certified Associate in Project Management (CAPM) - Project Management Institute
References
Available upon request
Military Service
United States Air Force, A1C
Air Service Technical Logistics Management
Level II, Inventory Management Specialist
Seymour Johnson AFB, North Carolina
Timeline
Information Technology (IT) Project Manager II
Triumph Financial/TBK Bank
04.2024 - Current
IT Region Project Manager (Contractor)
Mary Kay Corp.
06.2020 - 01.2024
Sr. Project Manager / Scrum Master (Contractor)
Southwest Airlines
08.2018 - 02.2020
Sr. IT Technical Project Manager (Contractor)
USAA
01.2018 - 08.2018
IT Project Manager (Contractor)
AmerisourceBergen
06.2017 - 01.2018
IT Project Manager/Scrum Master III
Santander Consumer, USA
09.2011 - 04.2017
Sr. Business Analyst (Contractor)
Advanced Data Spectrum
05.2010 - 09.2011
IT Business Analyst (Contractor)
GameStop Corporate Headquarters
07.2008 - 10.2009
IT Business Analyst (Contractor)
FedEx Corporate
07.2008 - 10.2009
Sr. Business Consultant
Amdocs Consulting
05.2007 - 11.2008
Operations Coordinator
Kellogg Brown & Root (KBR)
11.2006 - 01.2007
Operations Specialist
Kellogg Brown & Root (KBR)
11.2004 - 11.2005
- Certified ScrumMaster (CSM)
- Certified Product Owner (CPO)
Business Analysis -
Villanova University
Bachelor Business Administration - General Business
Lamar University
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