Crystal Mosley
Hattiesburg,MS
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
30
30
years of professional experience
Work History
Team Member
Jonathan Gibbs State Farm
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Handled account payments and provided information regarding outstanding balances.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Team Member
Loretta Jennings State Farm
05.2023 - Current
- Maintained productive, efficient approach to all tasks.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Utilized CRM software to manage client relationships.
- Identified and solicited sales prospects in agency databases.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Obtained underwriting approval by completing application for coverage.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Team Member
Todd Schwebel State Farm
05.2022 - 05.2023
- Provided information on features, policies and relative advantages to promote insurance packages.
- Verified client information by analyzing existing evidence on file.
- Encouraged policyholders to submit referrals to increase client base.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Provided primary customer support to internal and external customers.
- Verified and updated customer contact details in Necho and ECRM to build and maintain accurate customer database.
- Posted payments to accounts and maintained records.
- Set up policies and completed all documentation.
- Worked in high-volume, competitive sales environment.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
School Bus Driver/Substitute Teacher
Forrest County School District
08.2005 - 06.2019
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
- Created and enforced bus rules and kept expectations posted.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Customer Service /Payroll Clerk
Bobby’s Muffler And Brake Shop
07.1994 - 08.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Explained charges, fees, terms of sales and service agreements to customers daily
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Initiated direct deposits and prepared manual checks for employees.
- Maintained high level of customer service through friendly and polite demeanor.
- Verified timekeeping records and handled any discrepancies with employees.
Education
No Degree -
Forrest County Agricultural High School
Brooklyn, MSSome College (No Degree) - Psychology
Pearl River Community College
Poplarville, MSSome College (No Degree) - Psychology
Kaplan Career Institute
Boston, MAGED -
Pearl River Community College
Poplarville, MS06.1995
Skills
- Problem Identification
- Time Management
- Decision Making
- Critical Thinking
- Clear Communication
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
- Understanding Customer Needs
- Creative Problem Solving
- Calm and Professional Under Pressure
- Document and Records Management
- Proactive Self-Starter
- Excellent Attention to Detail
- Patient and Empathetic
Timeline
Team Member
Jonathan Gibbs State Farm
09.2023 - Current
Team Member
Loretta Jennings State Farm
05.2023 - Current
Team Member
Todd Schwebel State Farm
05.2022 - 05.2023
School Bus Driver/Substitute Teacher
Forrest County School District
08.2005 - 06.2019
Customer Service /Payroll Clerk
Bobby’s Muffler And Brake Shop
07.1994 - 08.2018
No Degree -
Forrest County Agricultural High School
Some College (No Degree) - Psychology
Pearl River Community College
Some College (No Degree) - Psychology
Kaplan Career Institute
GED -
Pearl River Community College
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