Crystal Mosquedas

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
• Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
• Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
• Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
• Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
• Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
• Displayed merchandise by arranging in appealing ways to boost sales.

• Promoted customers navigate store, complete sales and process returns
• Resolved customer concerns using strong communication and conflict management skills
• Located items for customers by checking sister stores and online options
• Assisted with receiving, pricing and merchandising
• Engaged with customers while completing cash register transactions.

• Welcome all customers with genuine, and friendly enthusiasm over the phone, and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
• Promote all alterations services and personalization options
• Press, steam and spot clean all merchandise.

• Improved associate performance with timely coaching and feedback on activities
• Executed sales action plans and optimized results for maximum profitability
• Used POS systems to process sales transactions, confirm pricing, and manage inventory
• Handled customer complaints with tactful communication and effective conflict resolution
• Supported loss prevention team by reporting suspicious behavior and noting inventory variances for further investigation.

• Assisted with receiving, pricing and merchandising
• Accomplished multiple tasks in a fast-paced environment
• Created great customer experiences through personalized sales support.

Minor - Psychology