CRYSTAL M. RATTLER
Charlotte,NC
Summary
Dedicated security operations professional with a strong background in corporate security and emergency services. Proven success in monitoring security threats, dispatching assistance, and delivering customer support, ensuring safety and operational efficiency for organizations.
Overview
17
17
years of professional experience
Work History
Operator
North Carolina Department of Transportation/Atkins Realis
Charlotte, NC
03.2025 - Current
- Operated helpline for motorists, contractors, construction companies, and public in Charlotte-Metro area, providing real-time updates on road conditions, weather-related closures, and accidents.
- Assisted stranded motorists with flat tires, fuel shortages, and dead batteries, ensuring timely support and safety.
- Monitored traffic control devices to ensure public safety.
Security Operations Officer
Allied Universal Security Systems Inc/Dimensional Plaza
Charlotte, NC
07.2025 - Current
- Patrolled premises regularly to identify and report suspicious activity at major trading firm.
- Monitored building security through multi-camera surveillance systems and alarm systems.
- Escorted vendors, logged all visitors, and managed access badges to ensure secure premises.
Risk Analyst/ Corporate Security Operations Officer
Allied Universal Security Systems Inc/Wells Fargo
Charlotte, NC
01.2021 - 03.2025
- Monitored criminal activity and security intelligence nationwide to identify potential threats to Wells Fargo financial centers and corporate branches.
- Analyzed risk data to identify potential security threats and vulnerabilities.
- Collaborated with cross-functional teams to develop risk assessment strategies.
- Conducted thorough investigations of incidents to ensure compliance with policies.
Corporate Security/Risk Analyst
G4S /Wells Fargo
Charlotte, NC
04.2019 - 01.2021
- Monitored criminal activity and security intelligence nationwide for Wells Fargo financial centers, ATMs, and corporate branches to identify security threats.
- Analyzed risk data to identify potential vulnerabilities and threats.
- Developed risk assessment reports for stakeholders across various departments.
- Collaborated with teams to implement risk mitigation strategies and protocols.
Equipment Services Dispatcher
Coca-Cola Botteling Consolidated Company
Charlotte, NC
08.2017 - 04.2019
- Coordinated technician dispatch for repair of Coca-Cola fountains and coolers, ensuring timely service across multiple businesses.
- Coordinated delivery schedules to optimize routes and reduce delays.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Monitored vehicle locations using GPS tracking systems for efficient dispatching.
Public Safety Telecommunicator II
City of Norfolk
Norfolk, VA
07.2009 - 09.2017
- Dispatch police, fire, and rescue field units, according to highest priority, to calls for service.
- Answered high volumes of emergency and non-emergency calls for service, ensuring timely response to community needs.
- Provided community resource information, crisis intervention techniques and emergency medical dispatch instructions.
- Assisted supervisor in managing team operations, trained new hires, and maintained records of high priority events to support operational efficiency.
Education
Bachelor's - Business Technology
Norfolk State University
Norfolk, VA05-2000
High School Diploma -
Lake Taylor High School
Norfolk, VA06-1997
Skills
- Emergency Response
- Crisis Management
- Risk assessment
- Incident Reporting
- Emergency response certifications
- Team Leadership
- Computer systems
- Data Entry
Timeline
Security Operations Officer
Allied Universal Security Systems Inc/Dimensional Plaza
07.2025 - Current
Operator
North Carolina Department of Transportation/Atkins Realis
03.2025 - Current
Risk Analyst/ Corporate Security Operations Officer
Allied Universal Security Systems Inc/Wells Fargo
01.2021 - 03.2025
Corporate Security/Risk Analyst
G4S /Wells Fargo
04.2019 - 01.2021
Equipment Services Dispatcher
Coca-Cola Botteling Consolidated Company
08.2017 - 04.2019
Public Safety Telecommunicator II
City of Norfolk
07.2009 - 09.2017
Bachelor's - Business Technology
Norfolk State University
High School Diploma -
Lake Taylor High School