Crystal M Sanjurjo
Richmond
Summary
Results-driven Quality Control Technician with proven skills in documentation, process monitoring, and escalation management. Committed to enhancing customer satisfaction through effective communication and quality compliance.
Overview
17
17
years of professional experience
Work History
Quality Control Escalations Clerk II
Productiv Inc
Richmond
09.2024 - Current
- Facilitated communication between customers and technical teams to ensure clarity and resolution of issues.
- Documented escalation processes, maintaining detailed records of all interactions.
- Monitored case progress for timely resolutions, boosting customer satisfaction.
- Collaborated with cross-functional teams to efficiently resolve complex issues and improve workflow continuity.
Quality Control Technician II
Produce Source Partners Inc.
Ashland
07.2019 - 08.2024
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Conducted frequent quality and compliance reviews of production work.
- Performed visual inspections of finished products.
Quality Assurance Technician I
Dianne's Fine Desserts
Ashland
02.2019 - 06.2019
- Collaborated with management to discuss effective plans that need to be implemented to solve major quality problems.
- Consulted with management and personnel to educate on QA standards and ensured all standards were met.
- Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.
- Produced thorough reports detailing findings and proposed recommendations.
Production Associate/Quality Assurance Technician
Tyson's Farms
Glen Allen
09.2017 - 01.2019
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
- Recorded production data in daily logs to keep management informed of team actions.
- Evaluated all printed components to ensure compliance with quality control standards.
- Examined final products to check conformance with quality standards and production tolerances.
Production Associate/ Quality Assurance Technician
Ukrops Homestyle Foods
Richmond
11.2011 - 08.2017
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Recorded production data in daily logs to keep management informed of team actions.
- Examined final products to check conformance with quality standards and production tolerances.
Customer Service Representative
Jc.Penney Telemarketing
Richmond
01.2009 - 08.2011
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities.
Education
Associate of Applied Science - L.P.N.
John Tyler Community College
Chester, VA01.2007
High School Diploma -
Thomas Jefferson High School
Richmond, VA01.2005
Skills
- Documentation skills
- Quality assurance
- Call center operations
- Microsoft Office proficiency
- Product inspections and audits
- Customer resolution strategies
- Escalation management
- Process monitoring
Timeline
Quality Control Escalations Clerk II
Productiv Inc
09.2024 - Current
Quality Control Technician II
Produce Source Partners Inc.
07.2019 - 08.2024
Quality Assurance Technician I
Dianne's Fine Desserts
02.2019 - 06.2019
Production Associate/Quality Assurance Technician
Tyson's Farms
09.2017 - 01.2019
Production Associate/ Quality Assurance Technician
Ukrops Homestyle Foods
11.2011 - 08.2017
Customer Service Representative
Jc.Penney Telemarketing
01.2009 - 08.2011
Associate of Applied Science - L.P.N.
John Tyler Community College
High School Diploma -
Thomas Jefferson High School