Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Muniz

New Castle,DE

Summary

Dynamic Dispatch Manager with a proven track record at Amazon, excelling in workflow planning and DOT compliance. Recognized for enhancing dispatch efficiency and fostering a safety culture among drivers. Strong leadership skills led to improved customer satisfaction and effective staff training, ensuring optimal fleet operations and timely deliveries.

Professional dispatch leader with robust experience in logistics and operations management. Skilled in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, dependable in adapting to changing needs, and results-driven. Known for effective communication, problem-solving, and organizational skills essential for high-stakes environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatch Manager /Assistant Fleet Manager

Amazon
04.2023 - Current
  • Managed a team of CDL/ DOT drivers , fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing DOT compliance with on the road regulations and conducting regular safety meetings.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Answered phone calls and responded to customer emails.
  • Tracked and monitored vehicle performance and maintenance.

Store Manager

Five Below
11.2024 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

CDL Truck Driver

J.B. Hunt
05.2019 - 01.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Filled out load paperwork and DOT-mandated log books.
  • Inspected load security and checked for damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Protected people and equipment from hazardous materials by using correct procedures.

Emergency Medical Technician

Fire Department Of New York City
09.2009 - 12.2019
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.

Education

High School Diploma -

Norman Thomas
Manhattan, NY

No Degree -

Smith And Solomon CDL
New Castle

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Staff training and development
  • Employee performance reviews
  • Manpower planning
  • Environmental awareness
  • Maintenance recordkeeping
  • Budgeting and financial management
  • Transportation
  • Fleet dispatching
  • Strong leadership

Certification

CDL Certified

DOT Instructor

Dispatch Manager

Languages

Spanish
Full Professional

Timeline

Store Manager

Five Below
11.2024 - 08.2025

Dispatch Manager /Assistant Fleet Manager

Amazon
04.2023 - Current

CDL Truck Driver

J.B. Hunt
05.2019 - 01.2023

Emergency Medical Technician

Fire Department Of New York City
09.2009 - 12.2019

High School Diploma -

Norman Thomas

No Degree -

Smith And Solomon CDL

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