Crystal Murillo
Tustin,CA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hoag Urgent Care and Family Practice
Irvine, CA
11.2022 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Prepared treatment rooms for patient examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted back office patient processes to reduce office wait times.
- Administered injections, medications and treatments as directed by the physician.
- Explained treatment procedures and physicians' instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
Janitor
Jamerson Janitorial INC
Santa Ana, CA
03.2023 - 06.2024
- Utilized appropriate personal protective equipment when handling hazardous materials.
- Collected trash from floors within hallways, bathrooms and work areas.
- Dusted furniture and fixtures in assigned areas.
- Followed all health codes and regulations regarding the use of chemicals.
- Emptied trash cans and disposed of waste materials properly.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Stocked supplies such as soap, toilet paper and paper towels.
- Adhered to OSHA guidelines while performing duties.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Swept, mopped and vacuumed floors to ensure cleanliness.
Medical Assistant
Newport Children's Medical Group
Mission Viejo, CA
05.2022 - 08.2022
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified insurance coverage for each patient visit.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Prepared patient charts prior to each appointment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant
Beach Family Medical Clinic
Huntington Beach, CA
03.2011 - 10.2015
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Supported administrative staff by processing payments.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared treatment rooms for patient examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Changed dressings on wounds to prevent infection and check for healing.
- Provided assistance to medical staff in performing minor surgical procedures.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Assistant
American Career College
CA02-2011
High School Diploma -
Los Amigos Hight School
Fountain Valley, CA03-2005
Skills
- Venipuncture and phlebotomy
- CPR
- EMR / EHR
- Complex Problem-solving
- Medical terminology knowledge
- Professionalism and ethics
- Insurance verification
- Certified in basic life support (BLS)
- Adaptable
- Patient-focused care
- Customer service
- Patient scheduling
- Vital signs monitoring
- Medical terminology proficiency
- General housekeeping
- Antigen testing
Certification
- CPR certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
Janitor
Jamerson Janitorial INC
03.2023 - 06.2024
Medical Assistant
Hoag Urgent Care and Family Practice
11.2022 - Current
Medical Assistant
Newport Children's Medical Group
05.2022 - 08.2022
Medical Assistant
Beach Family Medical Clinic
03.2011 - 10.2015
Medical Assistant
American Career College
High School Diploma -
Los Amigos Hight School
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