Crystal Murphy
Palm Coast,FL
Summary
Effective at setting up as many as 20 weekly procedures for 2 surgeons in a busy Urology practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Advanced Urology Institute
07.2016 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for two urologists.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Assistant
The Brain And Spine Institute
09.2015 - 02.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Receptionist
East Volusia Family Practice
01.2011 - 06.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
Education
Certificate - Medical Administration
Flagler Technical Institute
Palm Coast, FLSkills
- Reviewing Medical Histories
- Surgery Preparation
- Tool Sterilizing
- Online Systems
- Facility Coordinating
- Office Workflow Support
- Schedule Coordination
- Computer Proficiency
Timeline
Surgery Scheduler
Advanced Urology Institute
07.2016 - Current
Medical Assistant
The Brain And Spine Institute
09.2015 - 02.2016
Medical Receptionist
East Volusia Family Practice
01.2011 - 06.2014
Certificate - Medical Administration
Flagler Technical Institute
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