Crystal Murray

• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Greeted and assisted patients with check-in procedures.
• Answered incoming calls, scheduled appointments and filed medical records.
• Investigated insurance claims denials and appeals.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Engaged with patients to provide critical information.
• Used ECW to schedule appointments.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Resolved customer complaints using established follow-up procedures.
• Developed and implemented customer service policies and procedures.
• Entered patient demographic and insurance data into electronic medical record system.
• Organized patient records and database to facilitate information storage and retrieval.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified patient insurance eligibility and entered patient information into system.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Resolved billing inquiries and disputes in timely fashion.

• Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Trained team members on new hotel services and products to support promotional efforts.
• Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.

Handling and answering multi-line telephone system and transferring calls to the
appropriate departments.
● Managing patient's appointments, scheduling new patients and verifying insurance
● Complete Medicare audits
● Registration, filing and maintenance of medical records and documents
● Initiating and maintaining correspondence with patients and insurance companies.
● Ordering patient’s prescriptions, medical, DME supplies, and Incontinence supplies
● Proficient in Practice Fusion and Navinet
● Research billing and diagnoses codes for Lab Company, pharmacy and NP’s
● Verify proper ICD 10 codes used by providers with billing manager
● Coordinate with billing manager on all insurance claims in pending state
New Patient Coordinator/Medical Office Administrative
● Handling and answering multi-line telephone system and transferring calls to the
appropriate departments.
● Managing patient's appointments, scheduling new patients and verifying insurance
● Registration, filing and maintenance of medical records and documents
● Initiating and maintaining correspondence with patients and insurance companies.
● Ordering patient’s prescriptions, medical, DME supplies, and Incontinence supplies

• Coordinated communications between patients, physicians and hospital personnel.
• Worked with insurance company representatives to verify benefits and obtain balances owed.
• Organized patient files and streamlined operations to improve efficiency.
• Implemented an electronic records system that increased overall office productivity and reduced paper waste.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Supported patients with necessary care during end-of-life phases by coordinating hospice care.
• Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

Handling and answering multi-line telephone system and transferring calls to the
appropriate departments.
● Managing patient's appointments, scheduling new patients and verifying insurance
● Complete Medicare audits
● Registration, filing and maintenance of medical records and documents
● Initiating and maintaining correspondence with patients and insurance companies.
● Ordering patient’s prescriptions, medical, DME supplies, and Incontinence supplies
● Proficient in Janus and Medical Manager
● Research billing and diagnoses codes for Lab Company, pharmacy and NP’s
● Verify proper ICD 10 codes used by providers with billing manager
● Coordinate with billing manager on all insurance claims in pending state
New Patient Coordinator/Medical Office Administrative
● Handling and answering multi-line telephone system and transferring calls to the
appropriate departments.
● Managing patient's appointments, scheduling new patients and verifying insurance
● Registration, filing and maintenance of medical records and documents
● Initiating and maintaining correspondence with patients and insurance companies.
● Ordering patient’s prescriptions, medical, DME supplies, and Incontinence supplies