Crystal Myers
Mesa,AZ
Summary
Seasoned mortgage professional with years of experience. Knowledgeable in all aspects of processing, banking, and closing. Expertise in FHA/VA Mortgage Lending and Conventional/Conforming mortgages with the ability to make decisions on a case by case basis. Proficient in analyzing data and problem solving. Highly motivated and organized with the ability to manage a large pipeline under tight deadlines; excellent verbal and written communication skills
Overview
17
17
years of professional experience
Work History
Escrow Assistant
Premier Title Agency
2023.03 - Current
- Develop strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assist with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Receive and enter incoming orders and contracts.
- Obtain earnest money deposits, order HOA documents, order payoffs, process lender requests.
- Handle sensitive financial information securely, protecting both clients privacy and company reputation.
- Review title commitment. Forward title clearing documentation to title officer for approval.
- Send recording packages to various counties. Send signed document packages back to lender
- Streamlined escrow processes by implementing efficient filing and tracking systems.
Loan Processor
Fairway Independent Mortgage
2019.11 - 2022.11
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Managed a large pipeline simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards from start to finish.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Conducted comprehensive research on borrower financials to accurately assess risk levels associated with each application.
- Coordinated effectively with various departments to resolve any discrepancies or missing information within loan documents.
- Analyzed borrower credit reports and income statements to verify accuracy.
Loan Processor
Academy Mortgage
2015.01 - 2019.06
- Communicated with customers to request information and complete paperwork.
- Reduced processing time for loan applications, maintaining a strong attention to detail and accuracy.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Developed strong working relationships with internal partners like underwriting and closing departments through proactive communication and teamwork.
- Verified credit histories, employment histories, and analyzed assets for submission to underwriting.
Loan Processor
On Q Financial
2012.05 - 2015.12
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Prepared preliminary disclosures accurately, aiding borrowers in understanding their rights and responsibilities.
Loan Processor
Bank of America Home Loans
2008.03 - 2012.05
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Analyzed borrower credit reports and income statements to verify accuracy.
Education
High School Diploma -
Gilbert High School
Gilbert, AZSkills
- Pipeline Management
- Processing procedures
- Escrow Knowledge
- Residential mortgage lending regulations
- Notary Public Certification
Timeline
Escrow Assistant
Premier Title Agency
2023.03 - Current
Loan Processor
Fairway Independent Mortgage
2019.11 - 2022.11
Loan Processor
Academy Mortgage
2015.01 - 2019.06
Loan Processor
On Q Financial
2012.05 - 2015.12
Loan Processor
Bank of America Home Loans
2008.03 - 2012.05
High School Diploma -
Gilbert High School
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