Crystal Naquin
Houma,LA
Summary
Dynamic leader with a proven track record at Home Depot, enhancing customer satisfaction and streamlining sales processes. Excelled in customer relationship management and problem-solving, significantly boosting revenue. Demonstrates exceptional team collaboration and organizational skills, driving business development and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Sales Support Representative Manager
Home Depot
09.2021 - Current
- Leveraged CRM software to track leads and manage the sales pipeline effectively and efficiently.
- Streamlined sales processes for improved efficiency and increased revenue.
- Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Assisted in the development of sales training materials, sharing best practices and valuable insights with new team members to accelerate onboarding and performance.
- Improved overall customer experience with attentive service and prompt issue resolution.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Evaluated competitor offerings regularly in order to remain informed about industry advancements while maintaining a competitive edge.
- Organized product demonstrations for potential clients to showcase the value proposition of offered solutions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Flooring Sales Specialist
Home Depot
05.2022 - 01.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Assisted customers with selecting appropriate floor types and styles.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Sterile Processing Technician
Chabert Medical Center
07.2019 - 08.2021
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Lead Dietary Aide
Chabert Medical Center
04.2018 - 07.2019
- Evaluated patient feedback on menu offerings, making necessary changes to improve overall satisfaction levels continually.
- Maintained accurate records of patient''s special diets and allergies, reducing the risk of adverse reactions during mealtime.
- Coordinated with fellow staff members to address any issues or concerns regarding meal service or patient care promptly and professionally.
- Managed daily operations within the kitchen while adhering to strict sanitation protocols consistently.
- Mentored new hires on dietary aide procedures, contributing to a cohesive team dynamic.
- Ensured timely delivery of meals to patients, increasing overall patient satisfaction rates.
Assistant Sales Manager
Cato
01.2016 - 02.2018
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Strengthened performance by applying excellent program and project leadership skills.
- Trained new associates in successful sales and performance strategies.
- Managed and developed sales team.
- Managed inventory levels to meet sales demands without overstocking.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2008
Skills
- Goal-Oriented
- Empathy and patience
- Data entry proficiency
- Upselling products
- Customer Relationship Management
- Complaint resolution
- Customer Needs Assessment
- Business Development
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Cash Handling
- Decision-Making
- Task Prioritization
- Self Motivation
Timeline
Flooring Sales Specialist
Home Depot
05.2022 - 01.2023
Customer Sales Support Representative Manager
Home Depot
09.2021 - Current
Sterile Processing Technician
Chabert Medical Center
07.2019 - 08.2021
Lead Dietary Aide
Chabert Medical Center
04.2018 - 07.2019
Assistant Sales Manager
Cato
01.2016 - 02.2018
High School Diploma -
Thibodaux High School
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