Crystal Navarro
Oakland,CA
Summary
Dedicated professional with experience at Willamette Falls Hospital, adept in emotional support and utilizing EPIC for scheduling. Excelled in providing compassionate caregiving, improving patient satisfaction, and efficiently managing appointments. Demonstrated ability to resolve complaints and coordinate care, significantly enhancing patient loyalty and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
Alameda County Social Services Agency
11.2024 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Patient Services Representative
Willamette Falls Hospital
02.2016 - 03.2020
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used EPIC to schedule appointments.
- Took copayments and compiled daily financial records.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
Education
High School Diploma -
Gladstone High School
Gladstone, OR06-2015
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Eligibility determination
- Data entry proficiency
- FLUENT IN SPANISH
- Directing callers
- Cross-cultural sensitivity
- Verbal and written communication
- Electronic health records
- Patient follow-up
- Financial needs determination
- Clinical data entry
- Appointment reminders
- Front desk supervision
- Patient registration
- Patient check-in
- System updating
- Data entry
- Patient identity verification
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Languages
Spanish
Full Professional
Timeline
IHSS Care Provider
Alameda County Social Services Agency
11.2024 - Current
Patient Services Representative
Willamette Falls Hospital
02.2016 - 03.2020
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
High School Diploma -
Gladstone High School
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