Summary
Overview
Work History
Education
Skills
Awards
Languages
Languages
Timeline
Generic

Crystal Navarro

Riverside,CA

Summary

Program Manager with expertise in leading diverse teams to achieve project goals. Proficient in strategic planning, process improvement, and stakeholder engagement. Demonstrated ability to enhance organizational efficiency through technical skills and innovative strategies. Achievements include streamlining processes that boosted productivity and implementing programs that elevated overall performance.

Overview

9
9
years of professional experience

Work History

Site Program Manager

Think Together
Moreno Valley, CA
05.2023 - Current
  • Created presentations outlining solutions for program execution challenges.
  • Conducted meetings with team members to review progress and resolve issues.
  • Developed project plans and schedules to meet program and staff needs.
  • Collaborated across departments to formulate strategies for effective program execution.
  • Analyzed operational data and reported findings to inform decision-making.
  • Identified process improvement opportunities in program delivery systems.
  • Communicated regularly with external partners to align strategies and goals.
  • Fostered a collaborative environment, promoting teamwork and cross-functional cooperation.

Site Assistant

Think Together
Moreno Valley, CA
10.2022 - 05.2023
  • Responded swiftly to emergency situations, adhering to established protocols.
  • Monitored worker safety compliance to maintain a secure job site.
  • Maintained detailed records of site visitors, contractors, and deliveries.
  • Recorded job progress data and communicated findings to management.
  • Organized materials efficiently for easy access during projects.
  • Provided support services, including supply orders and document management.
  • Participated in team meetings to clarify project objectives and timelines.
  • Strictly followed all safety regulations set by clients and employers.

Program Leader

Think Together
Moreno Valley, CA
03.2022 - 10.2022
  • Use youth services program to sign in/ sign out students as they enter program
  • Use microsoft office to keep logs and reports on student snack and attendance
  • Make calls to parents
  • Recruit students
  • Care for a class of 20 students
  • Organize events for students/ parents

Home Health Aide

Accent Care
Riverside, CA
02.2022 - 07.2022
  • Traveled to patient homes to deliver personalized comfort care.
  • Maintained cleanliness and organization of living spaces.
  • Prepared meals and assisted with feeding as necessary.
  • Changed diapers and catheters based on patient needs.
  • Documented patient status through regular reports.
  • Assisted with showering and changing activities for patients.
  • Managed laundry tasks to ensure a hygienic environment.

Sales Floor Associate

Walmart Supercenter
Perris, CA
09.2019 - 04.2020
  • Restocked and organized department for optimal product presentation.
  • Assisted customers with inquiries and purchases to enhance shopping experience.
  • Adjusted labels and prices to ensure accurate product information.
  • Supported various departments as required to facilitate operations.
  • Maintained ongoing communication with managers to report issues and updates.

Assistant Manager/Shift Leader

Jack in the Box
Riverside, CA
02.2017 - 06.2019
  • Managed daily operations and employee oversight at multiple stations.
  • Maintained accurate inventory logs to ensure resource availability.
  • Filed customer complaints, facilitating timely resolutions.
  • Completed temperature and food safety logs to comply with health regulations.

Pharmacy Technician

Walgreens Pharmacy
Riverside, CA
04.2016 - 07.2016
  • Processed prescriptions accurately and efficiently.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Managed incoming phone calls to address patient inquiries.
  • Confirmed insurance coverage by contacting providers directly.
  • Restocked inventory to ensure availability of medications.

Education

High School Diploma -

Val Verde High School
Perris, CA
03.2016

Skills

  • Microsoft Excel and Office
  • Creative problem solving
  • Communication skills
  • Medical terminology expertise
  • Multi-line phone operation
  • Quick learning ability
  • Child engagement
  • Program development
  • Student recruitment strategies
  • Data analysis techniques
  • Presentation creation and delivery
  • Team collaboration
  • Event planning and organization
  • Customer engagement strategies
  • Effective communication practices
  • Conflict resolution skills
  • Time management proficiency
  • Staff coordination and supervision
  • Relationship building techniques
  • Enrollment process knowledge
  • Organizational skills expertise
  • Early childhood education knowledge
  • Staff management practices
  • Classroom management strategies
  • Child behavior management techniques

Awards

  • CA Harassment Prevention Training for Employees Certification
  • Basic First Aid Certification
  • Home Health Aide Certification
  • CPR Certification
  • Certificate for Customer Service
  • Certificate for Work Ethic
  • Certificate for Effective Decision Making
  • Pay Practices

Languages

  • English
  • Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Site Program Manager

Think Together
05.2023 - Current

Site Assistant

Think Together
10.2022 - 05.2023

Program Leader

Think Together
03.2022 - 10.2022

Home Health Aide

Accent Care
02.2022 - 07.2022

Sales Floor Associate

Walmart Supercenter
09.2019 - 04.2020

Assistant Manager/Shift Leader

Jack in the Box
02.2017 - 06.2019

Pharmacy Technician

Walgreens Pharmacy
04.2016 - 07.2016

High School Diploma -

Val Verde High School

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