Crystal N. Berger
Deltona,FL
Summary
Experienced professional with a strong background in governmental procurement and retail operations seeking a challenging role in the retail industry. Proven track record of effectively managing procurement processes and optimizing supply chain operations to drive cost savings and efficiency. Skilled in vendor negotiations, contract management, and inventory control to support business growth and profitability. Looking to leverage expertise to contribute to a dynamic retail team and deliver exceptional results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bath and Body Works
11.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
Lane Bryant
11.2011 - 11.2022
- Oversaw start and end-of-day tasks to maintain operational efficiency.
- Oversees uninterrupted execution of store tasks.
- Ensure accurate and timely completion of nightly bank deposits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Purchasing Technician
City of Ocoee
08.2005 - 03.2012
- Processes 700+ purchase orders annually
- Coordinate vendor database and required files.
- Creates RFP’s, RFQ’s and ITB’s
- Directs the organization of the city's annual surplus auction.
- Administers 30+ annual term contracts
- Provides annual capital purchases for quarterly reports
- Special Accomplishments:
- Created new system for term contracts for improved accessibility by vendors and staff; Established strong rapport with vendors and colleagues to aid in higher satisfaction for everyone; Successfully developed highly critical bids and requests for proposals such as Pioneer Key Rehabilitation Project and Laboratory Services for Water & Wastewater Facilities.
ER Registration Clerk
Health Central
04.2003 - 08.2005
- Managed patient registration and required forms.
- Managed transactional workflows by supervising payment acceptance and insurance checks.
- Coordinated admissions for patients in hospital, labs, and radiology.
Office Assistant
Medlin Group
03.2000 - 07.2002
- Handled tax return processing, financial statement preparation, and monthly write-up duties.
- Ensured accuracy in tax publication maintenance.
- Managed records retention.
Education
Graduate Equivalency Degree - undefined
State of Florida
Orlando, FL01.1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
Certification
- Relief, Response & Recovery Training, FEMA/FHWA, 2008-06
- Introduction to Public Procurement, NIGP, 2007-09
- The Law and Public Procurement, NIGP, 2007-01
- Managing & Developing Requests for Proposals, NIGP, 2006-07
Affiliations
- Florida Association of Public Purchasing Officers, 2005-2012
- National Institute of Governmental Purchasing, 2005-2012
- Central Florida Chapter NIGP, 2005-2012
Timeline
Assistant Store Manager
Bath and Body Works
11.2022 - Current
Store Manager
Lane Bryant
11.2011 - 11.2022
Purchasing Technician
City of Ocoee
08.2005 - 03.2012
ER Registration Clerk
Health Central
04.2003 - 08.2005
Office Assistant
Medlin Group
03.2000 - 07.2002
Graduate Equivalency Degree - undefined
State of Florida
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