Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Neal

Monroe,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Circle K
09.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Murphy USA
11.2022 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Team Member

Tractor Supply Company
05.2022 - 10.2022
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

GED -

Travis B Bryan High School
Bryan, TX
03.2006

Skills

  • Operations Management
  • Task Delegation
  • Product and Service Knowledge
  • Cost Reduction
  • Promotional Planning
  • Staff Supervision
  • Retail Operations Management
  • Retail Operations
  • Sales Growth
  • Sales Reporting
  • Orientation and Training
  • Customer Relations
  • Customer Rapport
  • Team Motivation
  • Customer Relationship Management (CRM)
  • Negotiation
  • Money Handling
  • Policy enforcement
  • Time management
  • Team building
  • Emotional intelligence
  • Critical thinking
  • Problem-solving abilities
  • Analytical thinking
  • Delegation skills
  • Goal setting
  • Interpersonal skills
  • Employee engagement
  • Organizational skills
  • Compliance understanding
  • Client relationship management
  • Sales expertise
  • Workload management
  • Attention to detail
  • Staff training and development
  • Conflict resolution
  • Creative thinking
  • Task prioritization
  • Effective communication
  • Adaptability and flexibility
  • Customer Service
  • Problem Resolution
  • Training and Development
  • Decision-Making

Timeline

Assistant Manager

Circle K
09.2023 - Current

Assistant Manager

Murphy USA
11.2022 - 09.2023

Team Member

Tractor Supply Company
05.2022 - 10.2022

GED -

Travis B Bryan High School

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Crystal Neal