Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Nelson

Riverdale,UT

Summary

Accomplished Special Education Paraprofessional with more than 22 years assisting teachers in the classroom and promoting individualized learning techniques. Dedicated to education, aiding instructors, and a desire to support students of varying levels to implement personalized approaches for each student. Looking to bring success, engagement, reinforcement, and behavior management support.

Overview

2025
2025
years of professional experience

Work History

General Tax Clerk

Internal Revenue Service, IRS
03.2023 - 07.2024
  • Strengthen relationships through consistent communication and timely resolution of issues, fostering a positive working rapport.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintain inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Assisted with onboarding of new employees.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments and projects
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
  • Enhanced interdepartmental cooperation through regular collaboration with legal teams during dispute resolution processes.

Special Education Paraprofessional

Davis School District @ Syracuse Junior High
01.2000 - 03.2022
  • Supported teacher in development of Individualized Education Plan's
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Observed, reviewed, and recorded student behaviors, interventions, academics, and outcomes to enable lead teacher to address pertinent issues.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Attended enrichment trainings and professional development workshops on learning goals, classroom management, student motivation, and engaging learning activities.
  • Built and maintained effective communication and relationships with students, teachers, support staff, and parents.
  • Attended Mindfulness-Based Stress-Reduction Course and Mental Health Training
  • Took yearly Safety Care Training
  • Received yearly Medication Training
  • Participated in yearly Medicaid Time Study and Narrative Log
  • Assisted with Remediation for Credit Recovery and Coaching Track

Cashier

Maverik Gas Station
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated cash register for cash, check, and credit card transactions
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Gym Attendant and Assistant

Planet Fitness Gym
08.2022 - 09.2023
  • Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
  • Assisted in inventory management processes for gym supplies and equipment, ensuring adequate stock levels to meet member needs.
  • Reduced wait times for popular equipment by efficiently managing gym floor traffic during peak hours.
  • Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.

Waitress

Denny's
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers

Education

Associate of Arts - Education

University of Phoenix
Layton

High School Diploma -

Clearfield High School
Clearfield, UT
05.1999

GED -

DATC
Farmington, UT
08.1999

Skills

  • Teaching and Instruction
  • Lesson Plan Implementation
  • Autism and Spectrum Disorders
  • Special Education
  • Emotional Support
  • Student Supervision
  • Documentation
  • IEP compliance
  • Behavior and Classroom Management
  • Educational assistance
  • Social and Group Setting Support

Timeline

General Tax Clerk

Internal Revenue Service, IRS
03.2023 - 07.2024

Gym Attendant and Assistant

Planet Fitness Gym
08.2022 - 09.2023

Special Education Paraprofessional

Davis School District @ Syracuse Junior High
01.2000 - 03.2022

Cashier

Maverik Gas Station

Waitress

Denny's

Associate of Arts - Education

University of Phoenix

High School Diploma -

Clearfield High School

GED -

DATC

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Crystal Nelson