Crystal Nicholls
Wesley Chapel,FL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
Work History
Supervisor
Working Solutions - Quickbooks Online
11.2021 - Current
- Replied to information requests through SalesForce CRM to foster a seamless customer service experience
- Corresponded with online customer to address questions or complaints about products, policies, or shipping methods
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Sales Manager
Mobi Dig INC
03.2018 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Assistant Property Manager
Woodcrest Apartments
02.2014 - 03.2018
- Generated leads for rental properties by keeping online presence up to date and active
- Kept accurate records and handled tenant complaints promptly and appropriately, calling in repairman, and other support services
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Completed final move-out walk throughs with tenants to identify required repairs.
Education
Associate of Arts - Business Marketing
Richland Community College
Decatur, IL05.2008
Skills
- Effective Selling Techniques
- Hospitality and Accommodation Sales and Customer Service
- Sales Goal Attainment
- Online Systems
- Excellent People Skills
- Rent collection
- Applicant screening
- Resident Relations
- Real Estate Market Awareness
- Technology-savvy
- Fair Housing Regulations
Accomplishments
10 years of successful Landlord experience
Timeline
Supervisor
Working Solutions - Quickbooks Online
11.2021 - Current
Sales Manager
Mobi Dig INC
03.2018 - 10.2021
Assistant Property Manager
Woodcrest Apartments
02.2014 - 03.2018
Associate of Arts - Business Marketing
Richland Community College
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