Crystal Nieves

• Closed checks on the back end to ensure accurate billing and smooth operations.
• Built leads and generated new business opportunities.
• Conducted site visits to ensure event spaces met client expectations.
• Prepared for day-of events, coordinating logistics and details.
• Assisted with setting up for guest arrivals, ensuring everything was ready and in place.
• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.

• Managed reservations and table seating to uphold company standards
• Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries
• Assisted guests with reservations, answered emails, and helped staff prepare for service

• Delivered excellent customer service by actively engaging guests and utilizing strong interpersonal skills
• Provided information on availability and made reservations
• Handled phone calls, answered inquiries, made recommendations, and successfully converted calls to bookings

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
• Answered customer telephone calls promptly and appropriately
• Greeted and assisted guests by gathering information pertaining to reservations or requests

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Provided follow through on all calls with confirmations and dissemination of requested information.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.