Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Nolan

Summary

Property Manager Versed in all aspects of Property Management with over twenty years of experience. A personable, charismatic and efficient professional who is able to bring an assortment of knowledge & skills. Great communication & problem solving skills.


Overview

13
13
years of professional experience

Work History

Local Operations Manager Vacasa

Vacasa Vacation Rentals
05.2022 - Current
  • Oversee operations by managing a portfolio of one hundred short term rental properties
  • listing and rate management
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager/Association Manager

Phoenix West II Association
12.2018 - 03.2021
  • Successfully managed multi million dollar projects and successfully achieved the project scheduled goals Demonstrated in-depth knowledge of community rules and regulations
  • Coordinated, negotiated and management of service contracts -
  • Facilitated timely resolutions to community challenges and resident issues
  • Managed forty eight employees to include the facilities, custodial, front desk & maintenance departments
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training & scheduling
  • Formulated policies and procedures to streamline operations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and implemented strategies to increase sales and profitability.

Community Association Manager

Portfolio, FirstService Residential
11.2010 - 12.2018
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Responded to Common Area Maintenance inquiries.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Secured pool and fitness facility maintenance, landscaping and waste removal.

Education

Associates - Business Management

HCC
Houston Tx.
05.1998

Skills

  • Community Association Support
  • Grounds and Facility Inspection
  • Inspect Buildings
  • Insurance Coordination
  • Building Operations
  • Budget and Records Management
  • Policy and Procedure Implementation
  • Contract Review and Recommendations

Timeline

Local Operations Manager Vacasa

Vacasa Vacation Rentals
05.2022 - Current

General Manager/Association Manager

Phoenix West II Association
12.2018 - 03.2021

Community Association Manager

Portfolio, FirstService Residential
11.2010 - 12.2018

Associates - Business Management

HCC

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Crystal Nolan