Crystal Norris
Wharton,TX
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Along with my warehouse experience, I have worked in many settings that have given me experience to do skilled office work as well as other hands on skills. My background has been versatile and each opportunity has broadened my thinking and abilities to change when needed.
Overview
25
25
years of professional experience
Work History
Warehouse Associate/Processor
Cable ONE
08.2015 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Processed and programmed cable inventory for multiple cities.
- Performed upkeep on the weekly excel tracking of material and inventory.
Customer Service Representative
New Wave/Cable One
05.2005 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for other departments.
- Intake of cash payments via cash and credit card.
- Operation of all office equipment and computer programs.
Office Clerk
Early Childhood Education Intervention Center
01.2003 - 10.2004
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Delivered clerical support by handling range of routine and special requirements.
- Received and routed business correspondence to correct departments and staff members.
Medical Records Clerk
South Texas Medical Clinic
09.1996 - 01.2002
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Answer multiple phone lines from different departments and doctors to fulfill appointments.
Education
No Degree - Business
Wharton County Junior College
Wharton, TXHigh School Diploma -
East Bernard High School
East Bernard, TX05.1992
Skills
- typing
- faxing
- knowledge of computer programs
- customer service expertise
- hospitality
- Hippa procedures
- Forms Completion
- Records Accuracy
- attention to detail
- handling cash intake
- phone systems
- preparation of correspondence
Timeline
Warehouse Associate/Processor
Cable ONE
08.2015 - Current
Customer Service Representative
New Wave/Cable One
05.2005 - 08.2015
Office Clerk
Early Childhood Education Intervention Center
01.2003 - 10.2004
Medical Records Clerk
South Texas Medical Clinic
09.1996 - 01.2002
No Degree - Business
Wharton County Junior College
High School Diploma -
East Bernard High School
Similar Profiles
Laura JohnsonLaura Johnson
Customer Service Representative at Cable ONECustomer Service Representative at Cable ONE
SHANA HOWARDSHANA HOWARD
Dispatcher at Cable ONEDispatcher at Cable ONE
Rebecca WilliamsRebecca Williams
Customer Service Representative at Cable ONECustomer Service Representative at Cable ONE
Bradley Michael OrrBradley Michael Orr
Inside Sales Representative at Cable ONEInside Sales Representative at Cable ONE
Sharon TroquilleSharon Troquille
My Choice, Life Center at Self-employeedMy Choice, Life Center at Self-employeed