Crystal Nunez
Yonkers,NY
Summary
Experienced leader in operations management and business development, known for driving results and optimizing front office operations. Proficient in sales coordination, operations management, and business development. Seeking a challenging role within a medical office to apply leadership skills, enhance operational efficiency, and contribute to practice growth. A friendly and efficient Front Service Clerk with expertise in phone systems, computer operations, and office equipment. Exceptional multitasking, communication, interpersonal, and mathematical skills, ensuring smooth front office operations. Experienced in roles such as Sales Coordinator, Operation Director, and Business Owner.
Overview
14
14
years of professional experience
Work History
Director of Operations
Tirso Lighting
09.2014 - Current
- Manage vendor relationships. Managed approximately 30 and more
- Oversee employee hiring, scheduling, payroll, and management
- Maintain inventory, conduct audits, and implement efficient inventory management systems
- Implemented billing systems for payment collection, invoicing, and reconciliation through QuickBooks.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Hotel Assistant Manager
Park West Hotel
01.2019 - 12.2022
- Provided administrative and operational support to Hotel Managers
- Handled correspondence, trained new employees, took phone calls, assigned tasks, monitored staff when the Hotel Manager was not present, and completed paperwork.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
Founder/CEO
Ms Crystal Clean
03.2010 - 01.2020
- Successfully launched and grew a business, demonstrating proficiency in web design, sales, graphic design, and marketing
- Acquired new accounts, driving profits and company growth
- Developed and executed effective project and event management strategies
- Fostered a positive office culture, balancing quality control with employee engagement.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Assistant Manager/Optician
Compton Eye Associates
04.2017 - 02.2019
- Ensured exceptional customer service and exceeded customer expectations
- Developed and maintained an active client base, driving sales growth
- Resolved customer issues promptly and accurately, building customer loyalty
- Leveraged product knowledge to maximize sales and increase transaction value
- Promoted from Team Leader to Assistant Manager within 1 year
- Managed cash drawers and conducted store inventories
- Trained new associates on POS systems and sales tactics.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Robert Mark NYC
01.2018 - 01.2019
- Dispensed eye wear and provided excellent customer service
- Maintained inventory and assisted with inventory management.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Director of Operations
This Is Printing
07.2014 - 12.2017
- Directed and supervised printing services operations
- Created work assignments, trained employees, and ensured efficient workflow
- Consulted with management to establish priorities and deadlines.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Transportation Coordinator/Receptionist
All About Kids
05.2013 - 06.2015
- Prospected for new clients and prepared monthly transportation reports
- Facilitated communication between therapists, schools, and bus drivers
- Liaised between parents and therapists.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of children by closely monitoring drivers and proactively addressing potential delays.
Front Desk Representative
Best Western Seaport
01.2010 - 08.2014
- Greeted clients and visitors in a friendly and professional manner
- Directed clients to the correct office or department
- Announced clients and visitors when necessary
- Maintained workplace security by checking people in, maintaining visitor logs, and issuing visitor badges.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
Education
Diploma earned in Public Services, Sales, and Management IV Certified - Leadership Public Service
Leadership High School
New York, NY01.2007
Skills
- Sales and Business Growth
- Customer Service Excellence
- Project and Event Management
- Vendor Management
- Team Leadership and Development
- Relationship Building and Consulting
- Correspondence Management
- Supply Stocking
- Multi-Line Phone Systems
- Scheduling Appointments
- Administrative Skills
- File Management
- Problem-Solving Skills
- Microsoft Office Suite
- Multitasking Abilities
- Telephone Etiquette
- Organizational Skills
- Excellent Communication
- Safety and Security Procedures
- Front Desk Management
- Corporate Branding
- Operations Oversight
- Leadership Training
- Strategic Planning and Execution
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Hotel Assistant Manager
Park West Hotel
01.2019 - 12.2022
Sales Associate
Robert Mark NYC
01.2018 - 01.2019
Assistant Manager/Optician
Compton Eye Associates
04.2017 - 02.2019
Director of Operations
Tirso Lighting
09.2014 - Current
Director of Operations
This Is Printing
07.2014 - 12.2017
Transportation Coordinator/Receptionist
All About Kids
05.2013 - 06.2015
Founder/CEO
Ms Crystal Clean
03.2010 - 01.2020
Front Desk Representative
Best Western Seaport
01.2010 - 08.2014
Diploma earned in Public Services, Sales, and Management IV Certified - Leadership Public Service
Leadership High School
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