Crystal Nunez
Edinburg,TX
Summary
Recent graduate with strong research, technical, and problem-solving skills. Proven ability to deliver exceptional customer service and resolve inquiries effectively. Experienced in enhancing customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to improving team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Care Advisor
VIPdesk Connect
Alexandria, VA
08.2021 - 04.2022
- Handled incoming phone calls.
- Deliver exceptional customer service by promptly responding to client inquiries regarding product availability, appointment bookings at the boutique, as well as handling other requests in accordance with company policies.
- Successfully handle difficult clients by investigating and de-escalating conflicts, resulting in timely issue resolution.
- Schedule boutique appointments using the online booking system and respond to email requests.
- Demonstrate proficiency in adapting to constant changes in boutique policies and inventory.
- Meet call quality standards.
Agent
SPHERION
McAllen, TX
04.2021 - 06.2021
- Handled incoming phone calls efficiently and promptly.
- Delivered accurate and concise information regarding the vaccine schedule.
- Served as the point of contact for booking COVID-19 vaccine appointments for veterans, spouses, and caregivers at their chosen VA facility.
- Enabled veterans who are unable to physically attend the VA to receive essential information on COVID-19 vaccinations, helping them navigate registration processes and schedule appointments remotely.
- Consistently meet or exceed hourly call quota.
- Meet call quality standards.
Census Field Supervisor
US Census Bureau
Mcallen, TX
02.2020 - 10.2020
- Review and certify submitted payroll timesheets.
- Successfully oversaw employee training, management, and performance evaluation.
- Provided field support and addressed employee inquiries via phone or face-to-face interactions.
- Supervised and monitored employees to ensure timely completion of assignments.
- Maintained consistent availability of census materials for field staff.
- Provided ongoing support and motivation to employees during daily operations.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
Skills
- Communication techniques
- Microsoft Office proficiency
- Adobe Acrobat expertise
- Office equipment operation
- Complaint resolution
- Email correspondence
- Data entry and documentation
- Follow-up management
- Returns and exchanges handling
- Appointment scheduling
- Customer service excellence
- Data collection and analysis
- Research skills
- Active listening
- Rapport building strategies
- Organizational skills
References
References are available upon request.
Personal Information
Hobbies: Passionate about communication and education, focusing on delivering accurate and succinct information to enhance people's performance and their ability to manage situations., Engage in fishing, visiting national parks, and traveling., Gardening, currently installing birdhouses in the backyard., Level 7 Google Maps Local Guide, providing honest reviews and updating business information.
Affiliations
- Volunteer activity at the Museum of South Texas History
- Volunteer activity at the Boys and Girls Club of McAllen
- Registered volunteer at the Palm Valley Animal Society
Accomplishments
- Magna Cum Laude, College of Liberal Arts Bachelor of Science in Psychology
References
References available upon request.
Timeline
Customer Care Advisor
VIPdesk Connect
08.2021 - 04.2022
Agent
SPHERION
04.2021 - 06.2021
Census Field Supervisor
US Census Bureau
02.2020 - 10.2020
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
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