Crystal Oberholtzer
Gordonville,PA
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations at Gibraltar and other establishments. Excelled in training and mentoring, significantly reducing turnover rates. Skilled in food safety compliance and fostering a positive work environment, consistently achieving high-quality control standards.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Breakfast Hostess, Busser
Dienner's Country Restaurant
10.2022 - 06.2024
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Front of House Manager
Rockvale Diner
02.2016 - 01.2019
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Waitress Trainer
Gap Diner
03.2014 - 09.2015
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Inspector Packer Shift Trainer
Dart
02.2012 - 03.2015
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Conducted root cause analysis after critical incidents which led directly to improved safety protocols implementation.
- Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Trained new hires.
Inspector Packer
Sauder's Eggs
10.2011 - 02.2012
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Conducted root cause analysis after critical incidents which led directly to improved safety protocols implementation.
- Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
- Prepared reports detailing findings of inspections, investigations, and tests.
Front of House Manager
Gibraltar
03.2010 - 10.2011
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Waitress Trainer
Waffle House
06.2008 - 08.2009
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Contributed to a decrease in employee turnover by creating an engaging workplace culture that emphasized growth opportunities and professional development.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Education
GED -
HACC
Harrisburg, PA08.2011
Skills
- Customer service focus
- Food safety awareness
- Strong multitasking
- Order Taking
- Health and Safety Regulations
- Food Safety Compliance
- Complaint Handling
- Restaurant Operations
- Training and mentoring
- Staff Motivation
- Quality Control
- Employee Scheduling
- Hiring
- Leadership abilities
- Customer Service
- Reliable and Responsible
- Multitasking
Timeline
Breakfast Hostess, Busser
Dienner's Country Restaurant
10.2022 - 06.2024
Front of House Manager
Rockvale Diner
02.2016 - 01.2019
Waitress Trainer
Gap Diner
03.2014 - 09.2015
Inspector Packer Shift Trainer
Dart
02.2012 - 03.2015
Inspector Packer
Sauder's Eggs
10.2011 - 02.2012
Front of House Manager
Gibraltar
03.2010 - 10.2011
Waitress Trainer
Waffle House
06.2008 - 08.2009
GED -
HACC
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