Crystal O’Brien
Helendale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server, Bartender, and Snack Bar Attendant
Silver Lakes Association
Helendale, CA
11.2012 - 12.2023
- Facilitates all aspects of inventory and logistics management for multi-faceted restaurant, bar and country club.
- Disperse order information to appropriate internal and external personnel (management, vendors, customers and employees.)
- Verify all bills of product and services versus actual sales, ensuring a 98% accuracy and consumer satisfaction rating.
- Help with managing employee development and training to ensure employee retention and optimum customer satisfaction.
- Coordinate receiving and delivery procedures to verify timeliness and accuracy.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers and provided excellent customer service.
Bartender and Server
Brinker Internationl, Chili's Grill & Bar
Barstow, CA
07.2011 - 05.2016
- Actively operate a bar consisting of two hundred plus fine wines and spirits on a daily basis.
- Responsibilities included economics, operations and inventory management, customer service, marketing and direct sales.
- Development strategic sales initiatives and new- and-improved consumer operation plans.
- Provided proper coordination to allow for the transference of spirits and food form establishment to establishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Server as the primary point of contact for customers to facilitate a positive and worry-free experience.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Menchville High School
Newport News, VASkills
- Data Entry
- Verbal and Written Communication
- Transaction Processing
- Customer Service
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
- Data Collection
- Complaint Resolution
- Paperwork Processing
- Order Processing
- Customer Relations
- 10-Key
- Typing Proficiency
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Adaptive Team Player
- Clerical Support
- Office Equipment Proficiency
- Shipping and Receiving Understanding
Timeline
Server, Bartender, and Snack Bar Attendant
Silver Lakes Association
11.2012 - 12.2023
Bartender and Server
Brinker Internationl, Chili's Grill & Bar
07.2011 - 05.2016
High School Diploma -
Menchville High School
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