Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL OCONNOR

BEAVER FALLS ,NY

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Cashier/Customer Service Cashier

Marshalls Department Store
09.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Utilized various software applications to process customer orders.
  • Helped Get the storer Open for Bussiness Thus was a temp job hire

Self Checkout Cashier

Tops
06.2023 - 11.2023
  • Assisted in inventory management by reporting discrepancies or issues observed during the checkout process.
  • Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
  • Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
  • Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
  • Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout
  • also stocked storer grocery items and did carts and ran regular cash register and put new sale stickers on
  • Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
  • Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
  • Exceeded company standards for customer service ratings through consistent professionalism and friendly demeanor while assisting shoppers at selfcheckouts.
  • Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
  • Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
  • Facilitated seamless transitions between cashier shifts by accurately counting funds in registers and reporting any discrepancies noted during shift handovers.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
  • Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
  • Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
  • Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
  • Reduced wait times for customers by maintaining an organized and clean self-checkout area.
  • Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
  • Contributed to store-wide goals for sales volume and customer satisfaction by ensuring smooth operations of the self-checkout area.
  • Engaged with customers and offered assistance upon entry into store.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Described products and services in detail to answer customer questions.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.

Cafe Associate and Cashier

Sams Club
06.2016 - 04.2021
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Increased repeat business by fostering positive relationships with regular customers.
  • Replenished products daily for optimal freshness and visibility.
  • Monitored food temperatures to comply with safety regulations.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Promoted new products and price changes by creating and updating signage.
  • Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Collaborated with team members to streamline processes and improve overall cafe operations.
  • Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
  • Strengthened brand loyalty among patrons by delivering personable service experiences at every visit.
  • Resolved any conflicts that arose among co-workers or between staff and customers, leading to a more harmonious work environment.
  • Supported training of new staff members, sharing best practices for success in their roles.
  • Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
  • Contributed to the development of seasonal menus, incorporating fresh ingredients for an enhanced dining experience.
  • Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
  • Participated in team meetings to discuss ideas for improving productivity levels within the workplace environment.
  • Ensured seamless shift transitions by effectively communicating pertinent information between team members during handovers.
  • Implemented cost-saving measures by reducing waste through proper portion control and storage techniques.
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
  • Exceeded daily sales goals through attentive listening skills that helped identify customer preferences or dietary restrictions when making recommendations.
  • Coordinated catering orders for special events, working closely with clients to meet unique needs while maintaining budgetary constraints.
  • Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Tracked food production levels, meal counts, and supply costs.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw training of more than [Number] team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Collaborated with other departments to coordinate events and promotions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Completed milkshakes and ice cream desserts for customers.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Upsold additional products and services to customers, increasing revenue.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Bachelor of Science - Criminal Justice

Grantham University
Lenexa, KS
06.2017

High School Diploma -

Clinton Senior High School
Clinton, NY
06.2000

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Complex Problem-Solving
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • POS Systems
  • Staff Training
  • Refund handling
  • Guest inquiries
  • ID Verification
  • Inventory Management
  • Currency counting
  • Inventory Control
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Daily Reporting
  • Retail Merchandising
  • Product Recommendations
  • Drawer balancing
  • Returns processing
  • Promotions and Discounts Understanding
  • Order Verification
  • Point-of-sale system operation
  • Purchase assistance
  • Point of sale operation
  • Loyalty Program Promotion
  • Identification checks
  • Loss Prevention
  • Fraud Prevention Awareness
  • Records Maintenance
  • Point of Sale proficiency
  • Reports and documents
  • Proficient in [Software]
  • Staff Mentoring
  • Payment posting
  • Regulatory Compliance
  • Sales Techniques Mastery
  • Liquor regulations and compliance
  • Report Preparation
  • Expense Tracking
  • Spirit, wine, and beer expertise
  • Liquor Law Compliance
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Relationship Building
  • Basic Mathematics
  • Cash Register Operations
  • Team Leadership
  • Customer Transactions
  • Inventory Stocking
  • Work Task Prioritization
  • Analytical Thinking
  • Employee Training
  • Store merchandise stocking
  • Training and mentoring
  • Microsoft Office
  • Coin and Currency Counting
  • Service Minded
  • Credits and Refunds
  • Social Perception
  • Return and Exchange Processing
  • Retail Operations
  • Policies and Procedures
  • Product Scanning
  • Total Payment Calculation
  • Upselling
  • Price Identification

Timeline

Cashier/Customer Service Cashier

Marshalls Department Store
09.2023 - 11.2023

Self Checkout Cashier

Tops
06.2023 - 11.2023

Cafe Associate and Cashier

Sams Club
06.2016 - 04.2021

Bachelor of Science - Criminal Justice

Grantham University

High School Diploma -

Clinton Senior High School

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