Crystal O'Dell
Anderson,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Optician
Eye Health America
Anderson, SC
09.2019 - Current
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Submitted patient insurance forms and managed simple bookkeeping.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Demonstrated how to insert, remove, and care for contact lenses.
- Adjusted eyewear for proper fit and comfort level.
- Ordered stock from suppliers based on customer orders.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Calculated measurements for eyewear using optical measuring devices.
- Dispensed contact lenses upon completion of fitting process.
- Organized inventory according to product type and manufacturer specifications.
- Repaired broken frames using specialty tools and equipment.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Optician
Jervey Eye Group
Easley, SC
04.2010 - 09.2018
- Educated patients on proper care and handling of eyewear products.
- Assisted in fitting frames that were selected by customers while providing feedback on style choices.
- Ordered new frames, lenses, and contact lenses when needed.
- Kept up-to-date with industry trends in order to provide informed advice to clients.
- Collaborated with optometrists to ensure accurate prescription orders were placed.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Consulted with customers about insurance coverage options for eyewear purchases.
- Answered phone calls from potential customers inquiring about services offered by the practice.
- Maintained an organized inventory of frames and lenses on hand.
Optician
Walmart
Greenville, SC
05.2006 - 04.2010
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Demonstrated how to insert, remove, and care for contact lenses.
- Adjusted eyewear for proper fit and comfort level.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Performed basic vision screenings to determine patient's prescription needs.
- Repaired broken frames using specialty tools and equipment.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Inventory Coordinator
Walmart
Greenville, SC
03.2000 - 05.2006
- Created standard operating procedures related to inventory control activities.
- Monitored stock levels in order to prevent overstocking or understocking of items.
- Received and processed incoming shipments of merchandise.
- Arranged merchandise in an attractive manner to promote sales.
- Removed outdated products from shelves in accordance with company policy.
- Inspected stock for damage or defects and reported issues to management.
- Assisted with store displays and window dressing as needed.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Verified pricing accuracy on shelves against invoices from vendors.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with newly arrived products.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Palletized merchandise for easy movement to sales floor locations.
- Faced products on shelves and displays to meet company policies.
- Lifted materials of varied weights on regular basis.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
GED -
Carolina Academy High School
Greenville, SC05-1993
Skills
- Order Preparation
- Display building
- Supply Management
- Product Upselling
- Insurance Billing
- Insurance Verification
- Customer Service
- Computer Skills
- Retail Sales
- Inventory Management
- Attention to Detail
- Prescription Evaluation
- Frame Repair
- Fittings
- Merchandise Rotation
- Merchandise Stocking
- Truck unloading
- Money Handling
- Pallet Jack Operation
References
References available upon request.
Timeline
Optician
Eye Health America
09.2019 - Current
Optician
Jervey Eye Group
04.2010 - 09.2018
Optician
Walmart
05.2006 - 04.2010
Inventory Coordinator
Walmart
03.2000 - 05.2006
GED -
Carolina Academy High School
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