Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal O'Dell

Anderson,SC

Summary

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Optician

Eye Health America
09.2019 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Optician

Jervey Eye Group
04.2010 - 09.2019
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Confirmed quality control standards were met for all eyewear and contact lenses.

Optician

Walmart Optical
05.2006 - 04.2010
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Aided in selection of eyeglass frames based on customer preferences.

Education

Carolina Acadamy
Greenville, SC
05-1993

Skills

  • Customer service
  • Repairing glasses
  • Optical dispensing
  • Insurance verification
  • Optical measurements
  • Retail sales
  • Progressive lenses expertise
  • Frame selection
  • Contact lens
  • Eyeglass repair
  • Inventory management

Timeline

Optician

Eye Health America
09.2019 - Current

Optician

Jervey Eye Group
04.2010 - 09.2019

Optician

Walmart Optical
05.2006 - 04.2010

Carolina Acadamy

Similar Profiles

CREATE PROFILE
Crystal O'Dell