Goal-oriented professional offering 25 years of experience within non-profit and for-profit organizations. Accomplished in improving employee relations, culture in the workplace, and cultivating business relationships with other professionals in the industry. I am a climber, not a camper and would love to be part of a team that will appreciate my skill set and help push me to keep challenging myself.
Hi, I’m
Crystal O’Donnell
Scottsdale,AZ
Summary
Overview
18
years of professional experience
Work History
Apex Recovery CenterPhoenix, AZ
Controller and Executive Assistant
01.2022 - 04.2024
Job overview
- Reorganized finance and accounting departments to improve efficiency and cut excess spending.
- Evaluated collection reports to determine collections status and outstanding balance amounts.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
- Consistently tested and developed strategies to improve information flow throughout organization.
- Processed appeals for denied insurance claims ensuring timely reimbursement from third-party payers.
- Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.
- Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Developed effective filing systems for easy retrieval of information when needed.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Josh H. Jones, DMDWickenburg, AZ
Office Manager and Executive Assistant
04.2019 - 12.2021
Job overview
- Developed business systems and structures to enhance accounting and financial duties.
- Automated office operations for managing patient correspondence, payment scheduling, record tracking and data communications.
- Directed and oversaw office personnel activities.
- Addressed ways to improve internal control processes and accounting procedures.
- Facilitated payment of invoices due by sending bill reminders and contacting patients.
- Generated financial statements and reports detailing accounts receivable status.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to patients.
- Investigated and resolved issues to maintain billing accuracy.
- Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained confidential records and files related to executive operations.
Jill Tinkel-State Farm Insurance Show Low, AZ
Marketing Coordinator & Insurance Sales
06.2018 - 03.2019
Job overview
- Reviewed and analyzed marketing campaign responses to pull relevant data.
- Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
- Followed up with customers to check on changing needs and propose new offerings.
- Communicated with clients by phone and email to answer questions.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Cultivated relationships with local organizations to increase visibility in the community.
- Attended networking events and served as an ambassador for organization's mission and vision.
Pinetop-Lakeside Chamber of CommerceLakeside , AZ
Executive Director
10.2006 - 02.2018
Job overview
- Shared mission of organization with public through successful community outreach and marketing strategies.
- Planned and implemented strategies to increase funding through various approaches.
- Strengthened company business by leading implementation of new projects and procedures.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Assisted in the development of pricing strategies to maximize profits.
- Organized promotional events such as webinars, conferences, and trade shows.
- Monitored expenses associated with the event planning process.
- Negotiated rates with service providers in order to save costs.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Education
Institute of Organizational Management Tucson, AZ
IOM from Non Profit Management
01.2013
University Overview
Barry Goldwater High SchoolPhoenix, AZ
High School Diploma
05.1998
University Overview
Maricopa Community Colleges - Glendale Community CollegeGlendale, AZ
Some College (No Degree) from General
University Overview
Metropolitan College of Court ReportingPhoenix, AZ
Some College (No Degree) from Court Reporting
University Overview
Skills
- Time management
- Work ethic
- Flexible
- Collaboration
- Relationship building
- Problem resolution
- Troubleshooting
- Planning
- Conflict resolution
- Process implementation
- Patient rapport
- Insurance plan verification
- Account analysis
- 20 years of QuickBooks experience
- Internal Controls Development
- Policy Planning
- Executive Leadership Advisement
- Staff Management
- Procedure Development
- Strategic Planning
Timeline
Controller and Executive Assistant
Apex Recovery Center
01.2022 - 04.2024
Office Manager and Executive Assistant
Josh H. Jones, DMD
04.2019 - 12.2021
Marketing Coordinator & Insurance Sales
Jill Tinkel-State Farm Insurance
06.2018 - 03.2019
Executive Director
Pinetop-Lakeside Chamber of Commerce
10.2006 - 02.2018
Institute of Organizational Management
IOM from Non Profit Management
Barry Goldwater High School
High School Diploma
Maricopa Community Colleges - Glendale Community College
Some College (No Degree) from General
Metropolitan College of Court Reporting
Some College (No Degree) from Court Reporting
Similar Profiles
Samantha MartinSamantha Martin
Peer Support Counselor at Apex Recovery Drug & Alcohol RehabilitationPeer Support Counselor at Apex Recovery Drug & Alcohol Rehabilitation
Aden McmahanAden Mcmahan
Lifeguard at Apex CenterLifeguard at Apex Center
Christopher HelmsChristopher Helms
Network Administrator at Apex Systems-Great Lakes Naval Training CenterNetwork Administrator at Apex Systems-Great Lakes Naval Training Center
Holly LightHolly Light
Amazon Warehouse Associate at AmazonAmazon Warehouse Associate at Amazon
Garret KarlGarret Karl
Project Scientist I at Alta Environmental & InfrastructureProject Scientist I at Alta Environmental & Infrastructure