Crystal Oien
Virginia Beach,VA
Summary
Compassionate and dedicated healthcare professional with hands-on experience in patient care gained through comprehensive clinical training. Proficient in vital sign monitoring, patient mobility assistance, and basic clinical procedures, supported by a strong foundation in nursing principles from ongoing education. Certified in CPR and BLS by the American Heart Association, with a proven ability to collaborate effectively within multidisciplinary teams to deliver high-quality, patient-centered care. Seeking a Patient Care Technician role to leverage clinical skills, strong work ethic, and unwavering commitment to enhancing patient outcomes in a dynamic healthcare setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technician and Patient Care Coordinator
The lasik vision institute
02.2022 - Current
- Perform comprehensive eye exams, including visual acuity tests, tonometry, and retinal imaging
- Assist ophthalmologist in LASIK surgery
- Administer diagnostic tests such as visual field testing and corneal topography
- Manage patient flow by scheduling appointments, verifying insurance coverage, and maintaining accurate medical records
- Conduct pre-operative assessments to ensure patients are suitable candidates for refractive surgeries
- Calibrate and maintain ophthalmic equipment to ensure accuracy of measurements during examinations
- Collaborate with optometrists to provide comprehensive eye care services to patients
- Perform ocular photography for documentation purposes using specialized imaging equipment
- Administer medications as directed by the ophthalmologist for treatment of various eye conditions
- Assess patient's visual acuity using Snellen charts or other standardized vision testing tools
- Maintaine inventory of ophthalmic supplies ensuring availability when needed
- Prepare examination rooms before each patient visit ensuring cleanliness and organization
- Communicate effectively with patients regarding their diagnosis, treatment plans, and follow-up care instructions
- Collaborate with a team of healthcare professionals to deliver high-quality patient-centered care
- Ensure compliance with HIPAA regulations when handling sensitive patient information
- Demonstrate proficiency in electronic health record systems for accurate documentation of clinical encounters
- Instruct patients on proper use of prescribed medications including dosage instructions and potential side effects
- Conduct corneal pachymetry measurements for accurate assessment of corneal thickness
- Maintain a clean and organized work environment, adhering to infection control protocols at all times
- Support ophthalmologists during patient consultations by documenting medical history and chief complaints
- Educate patients on proper eye hygiene practices to prevent infections or complications
- Manage inventory of contact lenses, ordering new supplies as needed while minimizing waste
- Provide pre-operative instructions to patients undergoing surgical procedures, addressing any concerns or questions they may have had
- Maintain a high level of professionalism and empathy when dealing with patients experiencing vision loss or other visual impairments
- Ensure compliance with infection control protocols by properly sterilizing instruments and disinfecting examination rooms
- Participate in quality improvement initiatives to enhance patient care outcomes and streamline clinic processes
Territory Sales Representative
Acosta Sales and Marketing
07.2013 - 09.2021
- Sold in and built displays, paid merchandisers and stockers, managed inventory, worked with store managers, travelled to perform store resets
- Developed and maintained relationships with key retailers to drive product placement and visibility.
- Trained and mentored new sales representatives on best practices and company policies.
Education
Associate Degree - Nursing in Registered Nursing
ECPI University
Virginia Beach, VA07-2026
Career Studies Certificate - Nurse Aide in CNA
Tidewater Community College
Virginia Beach, VA06.2013
High school diploma - undefined
Salem High School
Virginia Beach, VA06.1998
Skills
- Medical terminology
- Care plans
- Data entry
- EMR systems
- Medical office experience
- Microsoft Word
- Front desk
- Medical receptionist
- Office experience
- Microsoft PowerPoint
- Administrative experience
- Organizational skills
- Microsoft Excel
- HIPAA
- Time management
- Microsoft Office
- Customer service
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Customer interaction
- Patient assessments
- Patient monitoring
- Direct patient care
- Privacy and confidentiality
- Vital signs monitoring
- ADL assistance
- Catheter care
- Mobility assistance
- Patient feeding
- Basic nursing care
- Compassionate and caring
- Collecting vitals
- CPR/AED
- First aid
- Tracheostomy care
- Empathy and rapport
- EMR system
Certification
Driver's License
Timeline
Technician and Patient Care Coordinator
The lasik vision institute
02.2022 - Current
Territory Sales Representative
Acosta Sales and Marketing
07.2013 - 09.2021
Career Studies Certificate - Nurse Aide in CNA
Tidewater Community College
High school diploma - undefined
Salem High School
Associate Degree - Nursing in Registered Nursing
ECPI University
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