Crystal Okpoyo
Miramar,FL
Summary
Results-driven logistics coordinator with expertise in inventory management and regulatory compliance. Known for critical thinking and attention to detail, successfully implementing tracking systems that improve shipment visibility and operational efficiency.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Chiquita Brands
02.2022 - Current
- Coordinated logistics operations to ensure timely delivery of products and materials.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Developed and maintained relationships with carriers, ensuring effective communication and service reliability.
- Implemented tracking systems to monitor shipments, enhancing visibility throughout supply chain.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Customer Service Representative
DIRECTV
04.2018 - 02.2022
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and timely responses.
- Assisted in training new representatives on systems and best practices to enhance team performance.
- Managed escalated issues effectively, maintaining professionalism under pressure while achieving resolution.
- Developed and implemented process improvements that streamlined service delivery and reduced response times.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Dispatcher Coordinator
Hotwire Communications
09.2014 - 02.2017
- Coordinated daily dispatch operations to ensure timely service delivery.
- Implemented process improvements to enhance routing efficiency and reduce delays.
- Managed communication between field technicians and customer service teams for streamlined operations.
- Trained new dispatch staff on systems, procedures, and best practices to maintain high performance.
Education
Bachelor of Arts - Computer Engineering
Florida International University
Miami, FL11.2027
Associate of Arts - Business
Broward College
Fort Lauderdale, FL06.2026
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Scheduling coordination
- Coaching and mentoring
- Attention to detail
- Critical thinking
Timeline
Logistics Coordinator
Chiquita Brands
02.2022 - Current
Customer Service Representative
DIRECTV
04.2018 - 02.2022
Dispatcher Coordinator
Hotwire Communications
09.2014 - 02.2017
Bachelor of Arts - Computer Engineering
Florida International University
Associate of Arts - Business
Broward College