Crystal Olivares
Houston,TX
Summary
Dynamic assistant manager with 4 years of experience with a strong background in supervising daily branch operations. Skilled in conflict resolution and problem-solving, contributing to improved team performance and customer satisfaction through effective training and mentorship.
Overview
3
3
years of professional experience
Work History
Assistant Manager
First National Bank Of Texas
Houston, Texas
04.2021 - 06.2024
- Assisted in managing daily branch operations and customer service initiatives.
- Trained and mentored new team members on bank procedures and policies.
- Coordinated scheduling and staffing to ensure optimal branch coverage.
- Handled customer inquiries and resolved issues with professionalism and care.
- Supported compliance efforts by maintaining accurate records and documentation.
- Oversaw cash handling procedures to ensure security and accuracy in transactions.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Alief Taylor High School
06-2017
Skills
- Cash handling
- Customer relationship management
- Time management
- Employee supervision
- Problem-solving
- Coaching and mentoring
- Employee performance evaluations
- Team leadership
- Sales monitoring
Accomplishments
- Employee of the month 2022
- District employee 2023
- Branch Manager role 2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
First National Bank Of Texas
04.2021 - 06.2024
High School Diploma -
Alief Taylor High School
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