Crystal O'Neal
Demopolis
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
21
21
years of professional experience
Work History
Quality Assurance Analyst
Concentrix/ Convergys
01.2016 - 12.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Store Manager
Dollar General
10.2009 - 01.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Cashier/ Assist Manager
Parr's Chevron
05.2004 - 10.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Demopolis High School
Demopolis, AL05-2002
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Timeline
Quality Assurance Analyst
Concentrix/ Convergys
01.2016 - 12.2024
Store Manager
Dollar General
10.2009 - 01.2016
Cashier/ Assist Manager
Parr's Chevron
05.2004 - 10.2009
High School Diploma -
Demopolis High School
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