Crystal Ordaz
Odessa,TX
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Head Bartender
Hilton Garden Inn Hotel
Odessa, TX
05.2024 - 01.2025
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Greeted guests with friendliness and professionalism.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Handled food orders from customers seated at the bar.
Front Desk Receptionist
Dental Solutions
Odessa, TX
12.2023 - 05.2024
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Receptionist Administrator
Allen Othotics and Prosthetics
Midland, TX
04.2021 - 12.2023
- Scheduled appointments and maintained calendars for staff members.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated meetings between internal departments and external partners and clients.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Compiled monthly expense reports for senior management review.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Resolved customer complaints or answered customers' questions.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Received parcels, routed mail and opened packages for staff.
Education
High School Diploma -
Odessa High School
Odessa06-2011
Skills
- Attentive service
- Cash handling expertise
- Sharp memory
- Sales and upselling techniques
- Safe alcohol service
- Managing cash register
- Customer service
- Quality control standards
- Strong communication skills
- Excellent customer service skills
- Effective customer service
- Self-awareness
- Active learning
- Adaptability and flexibility
- Strategic planning
- Active listening
- Problem-solving aptitude
- Problem-solving abilities
Accomplishments
- Multi-Million Producer 2020 Award (Real Estate)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Head Bartender
Hilton Garden Inn Hotel
05.2024 - 01.2025
Front Desk Receptionist
Dental Solutions
12.2023 - 05.2024
Receptionist Administrator
Allen Othotics and Prosthetics
04.2021 - 12.2023
High School Diploma -
Odessa High School
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