Crystal Ortega

Family Health Center Of San Diego

08.2006 - Current

Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
Collect specified co-payments and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and finacial assistance.
Follow policies and procedures in collecting and handling cash.
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patient to schedule appointments and make reminder/recall notifications.
Respond to customer billing and payments inquiries on an as nedded basis. May escalate billing issues as needed.
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
Perform general clerical duties (i.e, scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
Perform other duties as assigned

Summary