Crystal Ortega
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and stock replenishment at Threadbeast LLC. Proven ability to enhance operational efficiency through effective inventory management and strong customer relations skills. Adept at utilizing inventory software and fostering positive customer experiences, ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Replenishment Team Member
Threadbeast Llc
Los Angeles, CA
03.2025 - Current
- Executed inventory replenishment processes to maintain optimal stock levels.
- Collaborated with team members to streamline product organization and storage systems.
- Conducted regular stock counts to ensure accuracy and minimize discrepancies.
- Assisted in implementing efficient restocking procedures for high-demand merchandise.
- Utilized inventory management software to track product movement and availability.
- Responded promptly to replenishment requests, enhancing operational efficiency.
- Developed understanding of product lines to support effective restocking strategies.
- Maintained cleanliness and organization of storage areas to promote safety and accessibility.
- Put away received merchandise in designated location.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
Cashier
McDonald's
San Antonio, TX
12.2024 - 02.2025
- Supported inventory management by restocking shelves as needed.
- Collaborated with team members to improve workflow and enhance customer experience.
- Adapted quickly to new procedures and promotions during peak hours.
- Engaged customers in friendly conversation to foster a welcoming atmosphere.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Rue 21
San Antonio, TX
12.2024 - 02.2025
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
- Participated in inventory management by restocking shelves and conducting stock counts.
- Adapted quickly to new promotions and merchandise updates to inform customers effectively.
- Supported promotional events by setting up displays and engaging with customers actively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Twin Dragon
La Habra, CA
04.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer, ensuring accurate balancing at shift end.
- Assisted in maintaining a clean and organized checkout area.
Education
High School Diploma -
Sonora High School
La Habra, CA06.2024
Skills
- Customer service
- Customer service abilities
- Customer relations skills
- Sales floor support
- Stock organization
- Warehouse operations
- Sales assistance
- Pallet jack operation
- Stock replenishment
- Upselling techniques
Languages
Spanish
Native or Bilingual
Timeline
Replenishment Team Member
Threadbeast Llc
03.2025 - Current
Cashier
McDonald's
12.2024 - 02.2025
Sales Associate
Rue 21
12.2024 - 02.2025
Cashier
Twin Dragon
04.2024 - 08.2024
High School Diploma -
Sonora High School