Crystal Ortiz
Aurora,CO
Summary
With a proven track record at TCG Continuum, I excel in shipping and receiving, demonstrating meticulous attention to detail and a strong ability to enhance team performance. My expertise in inventory management and fostering teamwork has significantly improved operational efficiency, showcasing my commitment to achieving and surpassing employer-desired outcomes. It has also helped improve my people skill and my commination skill. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Experienced with managing inventory and coordinating shipments. Utilizes organizational skills to ensure accurate record-keeping and efficient processing. Track record of maintaining seamless operations and adapting to changing demands.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Clerk
TCG Continuum
10.2022 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Line Worker
DISH
02.2022 - 09.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
Team Lead
Green Chef
07.2019 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Janitorial Worker
ABM Janitorial Services
06.2017 - 09.2019
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Customer Service Representative
Safilo
06.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Quality Control
Del Monte Fresh Produce Co
05.2014 - 07.2016
- Enhanced data accuracy by implementing strict quality control measures and procedures.
- Increased product quality by developing and enforcing strict quality control procedures.
- Reduced transaction errors by implementing rigorous quality control measures.
- Conducted quality control assessments to identify extent of pavement distress.
- Reduced waste and increased sustainability by optimizing quality control processes.
- Implemented quality control measures that reduced errors in data collection methods.
- Streamlined quality control processes by identifying redundancies and optimizing workflow.
Education
High School Diploma -
AURORA CENTRAL HIGH SCHOOL
Aurora, COSkills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Teamwork and Cooperation
- Package handling
- Warehousing Operations
- Heavy Lifting
- Inventory Management
- Labeling Accuracy
- Material Handling Equipment
- Shipment Tracking
- Merchandise staging
- Inspection and Quality Control
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
TCG Continuum
10.2022 - Current
Line Worker
DISH
02.2022 - 09.2022
Team Lead
Green Chef
07.2019 - 12.2021
Janitorial Worker
ABM Janitorial Services
06.2017 - 09.2019
Customer Service Representative
Safilo
06.2016 - 06.2017
Quality Control
Del Monte Fresh Produce Co
05.2014 - 07.2016
High School Diploma -
AURORA CENTRAL HIGH SCHOOL
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