Crystal Ortiz
El Paso,TX
Summary
Customer service professional with a proven track record at Alorica, excelling in conflict resolution and fostering customer loyalty. Skilled in QuickBooks and data entry, I leverage critical thinking to analyze customer needs and enhance satisfaction, ensuring efficient operations and a positive experience for clients.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes.
Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
04.2025 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, services, and company information.
Office Manager
Masters Mechanical TX CO
09.2022 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
- Analyzed customer data to identify trends and anticipate customer needs.
- Assisted in the transition from paper-based systems to electronic ones, scanning documents into digital formats without losing critical information.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative tasks such as filing, copying, faxing, scanning documents, resulting in streamlined clerical processes.
Assistant Manager
MFG Solutions Inc
11.2017 - 09.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Cashier
Fallas Paredes Discount Stores
02.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Stoker
GMD Stores
11.2014 - 09.2025
- Maintained a clean and safe shopping environment with regular cleaning, sweeping, and mopping tasks.
- Increased efficiency in restocking tasks by using tools such as pallet jacks, hand carts, and ladders safely and responsibly.
- Enhanced customer satisfaction by promptly locating items and providing accurate inventory information.
- Improved store organization by efficiently restocking shelves and arranging merchandise according to planograms.
Education
GED -
Job Corps
El Paso, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Accounts Receivable
- Accounts Payable
- Purchasing
- Warehouse
- Package Handling
- Inventory Control
- Quickbooks Program
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Alorica
04.2025 - 09.2025
Office Manager
Masters Mechanical TX CO
09.2022 - 01.2025
Assistant Manager
MFG Solutions Inc
11.2017 - 09.2022
Cashier
Fallas Paredes Discount Stores
02.2015 - 10.2017
Stoker
GMD Stores
11.2014 - 09.2025
GED -
Job Corps
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