Crystal Ortiz
Pomona,CA
Summary
Experienced with managing warehouse inventory to ensure optimal stock levels and efficient operations. Utilizes strong organizational skills and attention to detail to maintain accurate inventory records. Track record of effective teamwork and adaptability in dynamic environments. Brings key skills in inventory control, organization, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Warehouse Inventory Clerk
Lollicup USA
06.2016 - Current
- Managed inventory control processes to ensure accurate stock levels.
- Conducted regular audits to verify inventory accuracy and compliance with company standards.
- Streamlined order fulfillment procedures, reducing processing times for shipments.
- Trained new staff on warehouse operations, safety protocols, and inventory management systems.
- Implemented improvements in storage organization, enhancing accessibility and efficiency of products.
- Utilized warehouse management software to track inventory movements and optimize stock replenishment.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
- Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.
- Optimized storage space usage by implementing efficient binning systems based on item dimensions and sales velocity data.
- Demonstrated commitment to company values through active participation in team meetings and staff development opportunities, contributing to a positive work environment for all employees.
- Collaborated with purchasing department to manage backorders effectively, ensuring prompt receipt of high-demand items into the warehouse inventory system.
- Supported continuous improvement efforts by offering suggestions for process optimization and participating in training sessions focused on warehouse best practices.
- Maintained accurate documentation of all inbound/outbound transactions, providing detailed information for tracking purposes during audits or investigations as needed.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Replenishment Clerk
Petco Animal Supplies Stores Inc.
05.2015 - 04.2022
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to optimize replenishment processes and enhance efficiency.
- Executed daily stock assessments to maintain accurate inventory records and system updates.
- Trained new staff on best practices for stock management and inventory control systems.
- Developed strategies for improving shelf organization, promoting easy access to high-demand products.
- Monitored supplier performance to ensure timely deliveries and adherence to quality standards.
- Conducted regular audits of inventory processes, identifying areas for improvement and cost savings.
- Led initiatives to streamline replenishment workflows, resulting in enhanced operational productivity.
- Increased accuracy of warehouse records through careful documentation of incoming products and their placement within storage areas.
- Managed time effectively to ensure adequate coverage of all assigned areas during each shift while minimizing overtime hours worked.
- Enhanced safety standards by keeping work areas clean, organized, and free from potential hazards during replenishment activities.
- Provided excellent customer service when responding to inquiries about product location or availability.
- Assisted in the development of standard operating procedures for replenishment tasks, leading to increased consistency and performance across the team.
- Assisted in training new Replenishment Clerks, sharing best practices for effective inventory management.
- Conducted regular inventory audits, identifying discrepancies and adjusting stock levels accordingly.
- Optimized space utilization in storage areas by consolidating merchandise pallets whenever possible.
- Reduced stock discrepancies with diligent monitoring of inventory levels and timely replenishment.
- Coordinated closely with other department associates to address cross-functional needs related to inventory management.
- Expedited restocking processes for improved customer satisfaction and store appearance.
- Contributed to a positive work environment by effectively communicating with team members and remaining adaptable to changing priorities.
- Aligned stocking procedures with company policies and guidelines to maintain a consistent approach across departments in the store.
- Improved overall store efficiency through punctual completion of assigned tasks during scheduled shifts.
- Maximized inventory efficiency by accurately inputting data and maintaining up-to-date records.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise pallets to move in warehouse.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Customer Service
Curacao
05.2005 - 01.2009
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exceptional customer service to internal and external customers.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Operated register to provide great customer service.
- Trained new hires on customer service policies and procedures.
Cherry Picker Operator
Arrow Electronics
09.2004 - 01.2009
- Operated cherry picker to efficiently retrieve and store materials in warehouse.
- Conducted regular safety inspections to ensure compliance with operational standards.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained accurate inventory records using warehouse management systems.
- Trained new operators on equipment handling and safety protocols.
- Assisted in maintaining a clean and organized work environment.
- Identified and reported equipment malfunctions for timely repairs.
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Implemented best practices for safe operation of cherry picker equipment.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Education
High School Diploma -
Independence High School
San Gabriel, CA05-2004
Skills
- inventory control and stock management
- cycle counts
- receiving and inspecting shipments
- order picking/packing/and staging
- tracking stock levels
- RF scanner
- cherry picker
- pallet rider
- microsoft word and excel
- data entry
- netsuite
- Following FIFO
- Following SOP
- strong attention to detail
Languages
Spanish
Professional Working
Timeline
Warehouse Inventory Clerk
Lollicup USA
06.2016 - Current
Replenishment Clerk
Petco Animal Supplies Stores Inc.
05.2015 - 04.2022
Customer Service
Curacao
05.2005 - 01.2009
Cherry Picker Operator
Arrow Electronics
09.2004 - 01.2009
Customer Service
High School Diploma -
Independence High School