Crystal J. Ortiz
Port Saint Lucie,FL
Summary
Highly skilled and disciplined military professional proficient in convoy operations, vehicle maintenance,and defensive driving techniques to ensure success. Proven ability to work efficiently in fast-paced situations while maintaining strict safety and operational standards. Strong problem-solving abilities, attention to detail, and a commitment to safety make me a reliable asset in transportation, logistics, and fleet management roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry, Customer Service
International Wholesale Tile
Port Saint Lucie, FL
05.2025 - Current
- Managed high-volume customer interactions through phone, email, and in person, delivering timely product information, order updates, and effective issue resolution.
- Processed and entered purchase orders accurately via email, fax, and verbal requests, contributing to timely fulfillment and error reduction.
- Coordinated with vendors to align orders, resolve discrepancies, and relay essential business information.
Delivery Associate
Amazon DFH7 Belchere Management Solutions
Port Saint Lucie, FL
04.2021 - 05.2025
- Provided friendly and professional interactions with customers, ensuring deliveries were placed in safe locations and handled special instructions.
- Communicated with dispatchers and team members to streamline delivery operations and resolve issues.
- Addressed unexpected delivery challenges, such as incorrect addresses and package damages, ensuring timely resolution and reporting.
Armed and unarmed Security Officer
NC Special Police
Fayetteville, NC
11.2020 - 03.2021
- Monitored entry points, verified identification, and screened individuals to ensure security and prevent unauthorized access.
- Carried and maintained licensed firearm, ensuring compliance with all regulations regarding firearm use and safety.
- De-escalated tense situations through effective verbal communication, ensuring safety and reducing potential conflict.
- Responded swiftly to security breaches, alarms, or emergency situations such as theft, vandalism, or violent threats.
Motor Transportation Operator
U.S Army
Fort Bragg, NC
07.2016 - 11.2020
- Operated a wide range of military vehicles, including heavy-duty trucks, humvees, troop transporters, fuel tankers, and armored vehicles.
- Safely transported personnel and equipment to ranges, drop zones, and scheduled training, facilitating smooth execution of operations.
- Assisted in recovery operations for disabled or damaged vehicles in challenging terrains, ensuring timely restoration of mobility.
- Loaded, secured, and unloaded cargo using proper weight distribution and tie-down procedures.
- Performed weekly, monthly, and annual preventative inspection and maintenance on various vehicles.
- Coordinated with security teams and command units to enhance operational safety and streamline processes.
Concessions, Usher, Customer Service Representative
Regal Cinemas
Port Saint Lucie, FL
04.2016 - 07.2016
- Managed stock levels and restocked supplies to ensure availability of concessions for guests.
- Welcomed guests, addressed inquiries, and informed them about movie showtimes, ratings, and promotions to enhance their experience.
- Operated POS systems to process ticket sales, refunds, and discounts, ensuring accurate cash handling and credit card transactions.
- Inspected auditoriums for cleanliness and safety, addressing disruptive behavior to maintain a positive viewing environment.
Education
Diploma - Basic Curriculum
Port Saint Lucie High School
Port Saint Lucie, FL05-2016
Skills
- Reliable
- Strong work ethic
- Team and result oriented
- Natural leader
- High energy
- Conflict resolution
- Strong time management
- Detail-oriented
- Data entry
- Package handling
Certification
- U.S Army 40 hr Drivers Training Course, Fort Bragg, NC, Heavy Vehicle Operation, 03/01/17
- U.S Army Airborne School, Fort Benning, GA, Airborne Operations, 12/01/16
- U.S Army Advanced Individual Training, Fort Leonard Wood, MO, Heavy Vehicle Driver Training, 11/01/16
- U.S Army Basic Combat Training, Fort Jackson, SC, Basic Tactical Operations, 10/01/16
- Port Saint Lucie High School, Port Saint Lucie, FL, Diploma in Basic Curriculum, 05/01/16
Timeline
Data Entry, Customer Service
International Wholesale Tile
05.2025 - Current
Delivery Associate
Amazon DFH7 Belchere Management Solutions
04.2021 - 05.2025
Armed and unarmed Security Officer
NC Special Police
11.2020 - 03.2021
Motor Transportation Operator
U.S Army
07.2016 - 11.2020
Concessions, Usher, Customer Service Representative
Regal Cinemas
04.2016 - 07.2016
Diploma - Basic Curriculum
Port Saint Lucie High School