Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Osborn

Villas,NJ

Summary

Dynamic administrative professional with extensive experience at Stauffer, Edwards CPA and Rainbow Pediatric. Expert in document management and scheduling, ensuring seamless operations. Proven ability to enhance patient flow and maintain confidentiality while delivering exceptional customer service. Proficient in Microsoft Office, with a strong focus on improving administrative processes and supporting executive teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Stauffer, Edwards CPA
Wildwood, New Jersey
09.2023 - Current
  • Prepared and organized documents for meetings and presentations.
  • Assisted in maintaining office supplies inventory and procurement.
  • Handled incoming communications, including phone calls and emails.
  • Developed and maintained filing systems for confidential information.
  • Collaborated with team members to improve administrative processes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Proofread content for typo-free emails and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Notarizing tax documents

Medical Receptionist

Rainbow Pediatric
Clermont, NJ
08.2021 - 09.2023
  • Scheduled patient appointments and managed daily calendar efficiently.
  • Greeted patients warmly and ensured a positive first impression.
  • Verified patient insurance information and processed claims accurately.
  • Maintained organized medical records and patient files securely.
  • Coordinated communication between families and healthcare providers effectively.
  • Handled incoming calls and addressed inquiries professionally and promptly.
  • Assisted in managing office supplies and maintained inventory levels consistently.
  • Implemented check-in procedures to enhance patient flow during busy hours.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Routed laboratory or diagnostic results to appropriate staff.

Education

High School Diploma -

Cape May Tech
Cape May Court House, NJ
05-2019

Skills

  • Microsoft Office
  • Data entry
  • Document management
  • Scheduling appointments
  • Inventory management
  • Customer service
  • Confidentiality practices
  • Time management
  • Health insurance processing
  • Scheduling and calendar management
  • Microsoft Word
  • File organization
  • Prioritizing patients
  • Medical terminology
  • Office equipment maintenance
  • Administrative support

Certification

  • Notary Public

Timeline

Administrative Assistant

Stauffer, Edwards CPA
09.2023 - Current

Medical Receptionist

Rainbow Pediatric
08.2021 - 09.2023

High School Diploma -

Cape May Tech

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