Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Osbourne

Syracuse,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrative Specialist

Syracuse University
09.2023 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Created and updated records and files to maintain document compliance.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Supported departmental goals by collaborating with colleagues on cross-functional projects.

Bulk Sale Representative

Spectrum Communications
04.2023 - 09.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Sales of cable, internet, and mobile services.

Medical Transportation Advocate

Medical Answering Services
07.2020 - 04.2023
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
  • Took inbound calls and provides the highest level of professionalism.

Medical Receptionist

Brighton Hill Pediactrics
12.2019 - 03.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Processed medical insurance claims and payments.

Education

Associate of Arts - Business Administration

Bryant And Stratton
Syracuse, NY

Skills

  • Customer Relations
  • Proofreading
  • Verbal Communication
  • Spreadsheet Creation
  • Event Coordination
  • Report Preparation
  • Scheduling
  • Billing oversight
  • Order Processing
  • Patient Flow Management
  • Expense Reporting
  • Account Reconciliation
  • Microsoft Office
  • Data Entry
  • Office Management
  • Multi-line phone proficiency
  • Word Processing

Timeline

Administrative Specialist

Syracuse University
09.2023 - Current

Bulk Sale Representative

Spectrum Communications
04.2023 - 09.2023

Medical Transportation Advocate

Medical Answering Services
07.2020 - 04.2023

Medical Receptionist

Brighton Hill Pediactrics
12.2019 - 03.2020

Associate of Arts - Business Administration

Bryant And Stratton

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Crystal Osbourne