CRYSTAL O’TOOLE
Massapequa,New York
Summary
Objective:
Team oriented, hardworking and reliable Medical Assistant with 18+ years of experience in a variety of medical and administrative fields who is in search of a remote medical assistant position. With extensive knowledge and experience in these fields along with being highly motivated and having an excellent work ethic will greatly benefit any company in these fields.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pediatric Medical Office Assistant
Cohens Childrens Medical Center-Northwell Health
Lak Success, NY
04.2016 - 08.2021
- Greet patients and prepare patients for exam and treatment by obtaining vital signs on all pediatric patients including blood pressure, pulse, temperature, height and weight and recording chief complaint
- Manage patient flow and getting patients in rooms for their appointment times
- Obtain hemoglobin A1Cs and blood glucose readings on patients
- Upload insulin pumps for diabetes patients for physician's review
- Registration of patients including check in and check out
- Knowledge of and able to use soarian registration system, GECB, allscripts EMR, ADM scan
- Scheduling of future appointments
- Taught patients about medications, procedures and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Monitored glucometer and hemoglobin A1C machine test accuracy using quality controls.
- Maintained detailed records of test results by entering data and patient information into computer
- Maintained appropriate stock of all patient exam rooms
Dermatology Medical Assistant
PROHEALTH – NORTH SHORE DERMATOLOGY
Bethpage/Williston Park, New York
03.2015 - 03.2016
- Verify and process accurate demographic information
- Schedule appointments and maintain doctor’s schedule
- Answer incoming medical calls
- Obtain prior-authorizations for services for provider
- Maintain patient confidentiality in accordance with HIPAA
- Assist with minor surgeries and biopsies
- Responsible for sending out appropriate lab specimens
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Handled patient volumes in excess of 150+ patients per day, working with over 30 doctors
Dermatology Medical Surgical Assistant
ALL ISLAND DERMATOLOGY
Garden City, NY
04.2014 - 12.2014
- Prepare patient room prior to office visit
- Assist doctor with MOH's surgeries including repair
- Obtain medical history from patient prior to visit
- Assist doctor aesthetic procedures such as Botox, Juvederm, Perlane, Radiesse, and Restylane fillers
- Assist doctor with plastic surgery and cosmetic procedures
- Perform suture removals
- Obtain medication prior-authorization from insurance companies
- Act as liaison between doctors and pharmacy
- Relay normal biopsy results to patient in timely manner
- Tended to over 40+ dermatology patients daily
Dermatology Medical Surgical Assistant
PROHEALTH LONG ISLAND DERMATOLOGY & AESTHETICS
Woodbury/Smithtown, NY
12.2012 - 04.2014
- Perform enhanced sterile technique
- Assist doctor with MOH's skin cancer removal including repair
- Prepared surgery kits with appropriate surgical instruments
- Assist physician with surgical procedures including biopsies and excisions
- Responsible for communicating lab results with patient
- Coordinate supply checks and ensure supplies are ordered in timely manner
- Verify patient appointment times and get insurance authorizations
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with Aesthetic procedures including botox, juvederm, and restylane.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization
- Cared for and assisted over 50+ patients daily
- Functions.
Medical Assistant
Physicians Health Alliance
Old Forge, PA
01.2009 - 08.2012
- Obtain vital signs including pulse oximetry
- Assist physician with in-office procedures
- Perform EKG’s and Phlebotomy
- Administer pediatric and adult immunizations
- Obtain urine and stool specimen and send results to proper laboratories
- Responsible for scanning and importing patient documents and phone messages
- Prepare specialty tests and enter data into files
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Ordered and prepared reagents and supplies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Verified appropriate lab couriers picked up collected lab specimens.
- Taught patients about medications, procedures and care plan instructions.
- Managed overall patient volume of over 40+ patients per day
Emergency Room Patient Care Technician
COMMUNITY MEDICAL CENTER
Scranton, Pennsylvania
12.2008 - 03.2009
- Able to work in fast-paced environment
- Responsible for calls to ER doctors to Attending doctors
- Assist in patient care, including collection of specimens
- Coordinate patient movement to several floors and departments throughout hospital
- Obtain vital signs, perform EKG’s and assist physician with glucose tests
- Assist in cardiac and traumatic arrests, traumas, and psychiatric patients
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted and helped with care of 200+ patients per day.
Emergency Room Patient Care Technician
SOUTH NASSAU COMMUNITIES HOSPITAL
Oceanside, NY
09.2003 - 09.2008
- Assist in patient care including recording of fluid intake and output
- Maintaining patient’s rooms and ensuring each room is full on supplies
- Perform post-mortem care for patients
- Ability to act in accordance to severe situations and make rapid decisions based upon information given
- Ability to work in fast-paced environment
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Liaised between nurses, physicians, patients, and visitors.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Attended to and cared for over 200+ patients on daily basis
Pulmonary Medical Assistant
PULMONARY & CRITICAL CARE ASSOCIATES
Lynbrook, NY
06.2005 - 08.2008
- Perform pulmonary function tests (PFTs)
- Develop X-rays for doctor
- Obtain vital signs and appropriately update medical chart as needed
- Perform walking six-minute pulse oximetry testing
- Administer respiratory treatments, flu, and pneumonia shots
- Collect patient specimen and responsible to sending to proper laboratories
- Assist physician with surgical procedures
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by
- Assisted 4 physicians with daily patients
- Physician.
Education
National Registered Certified Medical Assistant - Medical Assistant
ALLIED HEALTH INSTITUTE
Fort Lauderdale, FL10.2009
Skills
- Strong Communicator
- Multitasking and Prioritization
- Handles stress levels well
- Problem solving
- Excellent Team Player
- Excellent customer service skills
- Detail oriented
- flexibility & Adaptability
Certification
NRCMA - National Registered Certified Medical Assistant
ID: 6011-561676102209
Volunteer with Island Park Fire Department as an Emergency Medical Technician
I have a passion for helping others. I volunteered with the fire department for 6 years and completed school/training for EMT. I responded to emergency calls with my rescue company. I drove the ambulance sometimes and other times I was the EMT tending to the patient. I truly enjoyed this hobby.
Timeline
Pediatric Medical Office Assistant
Cohens Childrens Medical Center-Northwell Health
04.2016 - 08.2021
Dermatology Medical Assistant
PROHEALTH – NORTH SHORE DERMATOLOGY
03.2015 - 03.2016
Dermatology Medical Surgical Assistant
ALL ISLAND DERMATOLOGY
04.2014 - 12.2014
Dermatology Medical Surgical Assistant
PROHEALTH LONG ISLAND DERMATOLOGY & AESTHETICS
12.2012 - 04.2014
Medical Assistant
Physicians Health Alliance
01.2009 - 08.2012
Emergency Room Patient Care Technician
COMMUNITY MEDICAL CENTER
12.2008 - 03.2009
Pulmonary Medical Assistant
PULMONARY & CRITICAL CARE ASSOCIATES
06.2005 - 08.2008
Emergency Room Patient Care Technician
SOUTH NASSAU COMMUNITIES HOSPITAL
09.2003 - 09.2008
National Registered Certified Medical Assistant - Medical Assistant
ALLIED HEALTH INSTITUTE
NRCMA - National Registered Certified Medical Assistant
ID: 6011-561676102209
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