Crystal Oxsheer
Pearland,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
15
15
years of professional experience
Work History
Lead Patient Service Representative
AMERICAN HEALTH IMAGING
02.2021 - Current
- Ensured smooth functioning of office during manager's absence
- Managed reception tasks while overseeing insurance verification, scheduling based on patient and technologist preferences, and facilitating effective communication among my team, referring providers, management, and patients.
- Managed payment collections and ensured proper handling of cash box including void transactions when necessary
- Maintaining accurate medical records including filing and retrieving documents from electronic health record system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided customer service to patients and families in a professional manner.
Front Desk Employee
URGENT CARE MDs
02.2020 - 02.2021
- Completed all opening/closing tasks, managed phone calls and scheduled patients for their imaging exams as ordered by provider, performed insurance verifications, performed patient check in/out procedure and collected copays.
Front Office Manager
PEARLAND HEALTHCARE
08.2018 - 02.2020
- Managed all front desk operations, coordinated referrals, mediated communication between clinical and clerical staff, managed multiple phone lines, scheduled patients based on triaged needs, verified patients' benefit details and insurance coverage and performed check in/out procedures.
Veterinary Assistant
WESTSIDE VETERINARY HOSPITAL
01.2009 - 06.2011
- Handled front desk responsibilities which involved answering phones, scheduling appointments, and organizing patient records
- Prepared and administered vaccinations, sterilized medical instruments, and maintained and prepared medical machinery.
Education
Veterinary Technician -
BRAZOSPORT COLLEGE
01.2011
Skills
- Maintaining team cohesiveness in fast-paced environments
- Multitasking and Organization
- Proficient in computer skills needed for scheduling and various business needs
- Positive impact on patients, team and employers through learned communication
- Office Administration
- Strong leadership
References
- Maritza De La cruz, 832-953-8983
- Sheila Schmidt MD, 713-249-1971
- Lana Murray, 215-806-8537
Timeline
Lead Patient Service Representative
AMERICAN HEALTH IMAGING
02.2021 - Current
Front Desk Employee
URGENT CARE MDs
02.2020 - 02.2021
Front Office Manager
PEARLAND HEALTHCARE
08.2018 - 02.2020
Veterinary Assistant
WESTSIDE VETERINARY HOSPITAL
01.2009 - 06.2011
Veterinary Technician -
BRAZOSPORT COLLEGE
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